Overnight Concierge

Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Securing resident keys, security devices, parcels, and dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Working hours: Monday to Friday from 11pm to 7am.

Must Have

• Availability to work overnight.
• Ability to build rapport with residents and cooperative relationships with the team.
• Front of house or customer service experience.
• Proven quality written and verbal communication skills.
• Computer literacy (use of Microsoft Word and Excel, e-mail and BuildingLink).

Your Strengths

• Capability to work within a team environment and follow Site Procedures and Company Policies.
• Be professionally presented.
• Punctuality and proactivity.

What We Offer:

• Opportunity to work on prestigious residential sites
• Loyalty Award Program and Exceptional Performance Award recognition
• Support from Training Coordinator and Head Office
• Uniform is provided:
• • MEN UNIFORM - Black business suit, tie, and name badge. 
  • LADIES UNIFORM - Black business suit, scarf, and name badge.

• Training is provided prior to first shift.

This is a full-time role. Candidates must be Permanent Residents or Australian Citizens and provide a valid Police Check as part of the recruitment process.

We thank all applicants in advance and advise that only short-listed candidates will be contacted.