Customer Service on-site

Job Responsibilities:

1. Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.

2. Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.

3. Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality.

4. Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.

5. Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.

Qualifications:

l Bachelor's degree or above, any major is acceptable.

l minimum 1 year of on-site call center support experience, with a background in the security industry preferred.

l English proficiency: with fluent English listening, speaking, reading, and writing skills, enabling its use as a working language.

l Excellent service orientation, teamwork, and communication skills, with the ability to resolve issues quickly and drive results.