Order Clerk Resume Example
Professional resume template and tips for Order Clerk positions
Are you exploring a career as an Order Clerk? This guide provides a complete overview of this vital administrative role, where you'll be the central point for processing customer purchases and ensuring service excellence. We detail the daily tasks, from managing orders in systems like SAP or QuickBooks to resolving client inquiries, plus the essential technical and soft skills like active listening and critical thinking that employers value. You'll also find targeted advice on highlighting your coordination and problem-solving abilities on your resume. Use these insights to confidently build and optimize your resume for this position with Mokaru.
JAMES RODRIGUEZ
Professional Summary
Order Clerk with 3+ years of experience in B2C retail administration, ensuring precise order processing and customer satisfaction. Processed over 5,000 orders annually with 99.8% accuracy using SAP and Microsoft Office. Proficient in service-oriented communication and cross-browser order management systems.
Skills
Experience
- Led the redesign of order verification protocols in SAP, implementing critical thinking to reduce incomplete order submissions by 35% across the department
- Mentored a team of 3 junior clerks on advanced Excel reporting and decision making, improving team accuracy in billing information by 25%
- Developed a strategic service orientation program using customer feedback from Outlook communications, boosting satisfaction scores by 18%
- Owned the migration of order tracking from Access to a centralized Excel dashboard, enhancing monitoring capabilities and reducing data retrieval time by 50%
- Collaborated with HR admin team to write and implement new order documentation procedures, decreasing processing errors by 22%
- Utilized SAP and strong reading comprehension to reconcile a backlog of 500+ complex orders, ensuring 100% compliance with updated specifications
- Supported senior staff by accurately entering 50+ daily customer orders into SAP, applying active listening to clarify any ambiguous details
- Learned to utilize Firefox and Edge for cross-platform order research, successfully resolving 95% of routine customer inquiries independently
- Executed daily monitoring of Outlook inbox and order forms, forwarding 100+ incomplete orders weekly for further processing as per procedure
Education
Certificates
- Microsoft Office Specialist (MOS) - Excel
- Certified Administrative Professional (CAP)
- Microsoft Certified: Power Platform Fundamentals
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What does a Order Clerk do?
A Order Clerk performs various tasks on a daily basis. Here are the core responsibilities you can expect in this role:
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Recommend merchandise or services that will meet customers' needs.
- Inspect outgoing work for compliance with customers' specifications.
- Receive and respond to customer complaints.
What skills do you need as a Order Clerk?
Employers hiring for Order Clerk positions look for candidates with a strong combination of technical and soft skills. Here are the most important skills to highlight on your resume:
What knowledge areas are important for a Order Clerk?
Beyond skills and tools, employers value candidates with deep knowledge in these areas. Consider highlighting relevant coursework, certifications, or experience:
How do I write a great Order Clerk resume?
Creating an effective Order Clerk resume requires focusing on what employers in the HR & Admin sector value most.
Use relevant keywords
ATS systems scan for specific terms. Include these keywords naturally throughout your resume:
Quantify your impact
When describing how you "review orders for completeness according to reporting procedures and forward incomplete orders for further processing", include metrics like percentages, team sizes, budgets, or project scope to demonstrate real results.
Showcase technical proficiency
Highlight hands-on experience with Microsoft Office software, Microsoft Excel, Apple Safari and any customer and personal service certifications that validate your expertise.
Match the experience level
For Order Clerk roles, employers typically expect usually requires a high school diploma. Highlight matching qualifications prominently at the top of your resume.
Example bullet points
Here are some strong bullet points you could adapt for your Order Clerk resume:
- Led the redesign of order verification protocols in SAP, implementing critical thinking to reduce incomplete order submissions by 35% across the department
- Mentored a team of 3 junior clerks on advanced Excel reporting and decision making, improving team accuracy in billing information by 25%
- Developed a strategic service orientation program using customer feedback from Outlook communications, boosting satisfaction scores by 18%
How to use AI to improve your Order Clerk resume
AI tools like ChatGPT can be incredibly helpful when crafting your Order Clerk resume. They can help you brainstorm achievements, rephrase bullet points for impact, identify missing keywords, and tailor your content to specific job descriptions.
However, AI is not perfect. Always proofread the output carefully. AI can sometimes make factual errors, use generic language, or miss the nuances of your specific experience. Think of AI as a helpful assistant, not a replacement for your own judgment.
AI Resume Prompt
You are a senior recruiter with 15+ years of experience in technical hiring and resume optimization. You have reviewed thousands of resumes for Order Clerk positions and know exactly what hiring managers and ATS systems look for.
Your task:
Analyze my resume for a Order Clerk position and provide concrete, actionable feedback to maximize my chances.
Job description:
[paste the job description here]
Provide feedback on the following:
- Match analysis: Which requirements from the job description ARE and ARE NOT reflected in my resume?
- Quantification: Which bullet points lack concrete numbers/metrics? Provide examples of how I can rewrite them.
- Keywords: Which technical terms from the job description (such as Microsoft Office software, Microsoft Excel, Apple Safari, etc.) are missing or could be more prominent?
- Impact statements: Rewrite my 3 weakest bullet points using the STAR format (Situation, Task, Action, Result)
- ATS optimization: What adjustments will increase my score in Applicant Tracking Systems?
- Priorities: Give me a top-5 of changes that will make the biggest difference, ranked by impact.
Be direct and critical - I want honest feedback, not compliments.
Why use Mokaru instead? At Mokaru, we have invested extensive research into our AI prompts and continuously update them based on recruiter feedback and ATS testing. Our AI resume builder handles the complexity for you: optimizing for ATS systems, matching job descriptions, and ensuring professional formatting, so you can focus on landing interviews.
Order Taker Resume Example
Looking for a Order Taker resume instead? The skills and experience are very similar to a Order Clerk. Here is an example you can use as inspiration:
ETHAN NELSON
Summary
Order Clerk with 3+ years of experience in B2C retail administration, ensuring precise order processing and customer satisfaction. Processed over 5,000 orders annually with 99.8% accuracy using SAP and Microsoft Office. Proficient in service-oriented communication and cross-browser order management systems.
Skills
Experience
- Led the redesign of order verification protocols in SAP, implementing critical thinking to reduce incomplete order submissions by 35% across the department
- Mentored a team of 3 junior clerks on advanced Excel reporting and decision making, improving team accuracy in billing information by 25%
- Developed a strategic service orientation program using customer feedback from Outlook communications, boosting satisfaction scores by 18%
- Owned the migration of order tracking from Access to a centralized Excel dashboard, enhancing monitoring capabilities and reducing data retrieval time by 50%
- Collaborated with HR admin team to write and implement new order documentation procedures, decreasing processing errors by 22%
- Utilized SAP and strong reading comprehension to reconcile a backlog of 500+ complex orders, ensuring 100% compliance with updated specifications
- Supported senior staff by accurately entering 50+ daily customer orders into SAP, applying active listening to clarify any ambiguous details
- Learned to utilize Firefox and Edge for cross-platform order research, successfully resolving 95% of routine customer inquiries independently
- Executed daily monitoring of Outlook inbox and order forms, forwarding 100+ incomplete orders weekly for further processing as per procedure
Education
Certifications
- Microsoft Office Specialist (MOS) - Excel
- Certified Administrative Professional (CAP)
- Microsoft Certified: Power Platform Fundamentals
Build Your Order Taker Resume
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Frequently Asked Questions
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