Bill and Account Collector Resume Example
Professional resume template and tips for Bill and Account Collector positions
Embarking on a career as a Bill and Account Collector requires a specific blend of interpersonal persuasion and systematic organization. This guide provides a clear overview of the role, detailing the daily tasks of managing delinquent accounts and the essential tools like QuickBooks or SAP you’ll use. We break down the key soft skills, such as negotiation and critical thinking, that employers prioritize, and outline the foundational knowledge in customer service and mathematics needed for success. You will also find practical tips for highlighting these competencies on your resume. Explore the sections below to build a comprehensive understanding of this administrative career path and learn how to craft a strong application.
HEATHER ROGERS
Professional Summary
Bill and Account Collector with 3+ years of experience specializing in B2C healthcare collections. Reduced portfolio delinquent accounts by 30% through targeted outreach strategies. Proficient in SAP and Microsoft Suite, utilizing active listening and persuasive communication to resolve outstanding balances.
Skills
Experience
- Led a team of 10 collectors using SAP software to reduce overdue accounts by 25% within six months through strategic monitoring and persuasion techniques
- Developed and implemented a new collection strategy using critical thinking and Microsoft Excel analytics, increasing recovery rates by 15% annually
- Mentored junior collectors in active listening and social perceptiveness techniques, improving team performance and customer satisfaction scores by 20%
- Owned the debt repayment project for a portfolio of 500 accounts, utilizing Intuit QuickBooks to streamline processes and achieve 95% on-time payment rate
- Collaborated with cross-functional teams using Microsoft Outlook and PowerPoint to present collection reports, reducing dispute resolutions by 30% through effective communication
- Monitored and analyzed account statuses with MEDITECH software, identifying patterns that led to a 10% increase in successful collections through targeted outreach
- Supported senior collectors by recording customer financial data in Microsoft Excel, assisting in the recovery of over $50,000 in delinquent accounts
- Learned and applied active listening skills during customer calls, successfully negotiating payment plans for 80% of assigned accounts
- Executed daily collection tasks using Microsoft Word for documentation, contributing to a team goal of reducing overdue accounts by 15% in Q3
Education
Certificates
- Certified Collection Professional (CCP)
- SAP Certified Application Associate - SAP Financials
- Microsoft Office Specialist: Excel Associate
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What does a Bill and Account Collector do?
A Bill and Account Collector performs various tasks on a daily basis. Here are the core responsibilities you can expect in this role:
- Record information about financial status of customers and status of collection efforts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
What skills do you need as a Bill and Account Collector?
Employers hiring for Bill and Account Collector positions look for candidates with a strong combination of technical and soft skills. Here are the most important skills to highlight on your resume:
What knowledge areas are important for a Bill and Account Collector?
Beyond skills and tools, employers value candidates with deep knowledge in these areas. Consider highlighting relevant coursework, certifications, or experience:
How do I write a great Bill and Account Collector resume?
Creating an effective Bill and Account Collector resume requires focusing on what employers in the HR & Admin sector value most.
Use relevant keywords
ATS systems scan for specific terms. Include these keywords naturally throughout your resume:
Quantify your impact
When describing how you "record information about financial status of customers and status of collection efforts", include metrics like percentages, team sizes, budgets, or project scope to demonstrate real results.
Showcase technical proficiency
Highlight hands-on experience with SAP software, Microsoft Excel, Microsoft Word and any english language certifications that validate your expertise.
Match the experience level
For Bill and Account Collector roles, employers typically expect usually requires a high school diploma. Highlight matching qualifications prominently at the top of your resume.
Example bullet points
Here are some strong bullet points you could adapt for your Bill and Account Collector resume:
- Led a team of 10 collectors using SAP software to reduce overdue accounts by 25% within six months through strategic monitoring and persuasion techniques
- Developed and implemented a new collection strategy using critical thinking and Microsoft Excel analytics, increasing recovery rates by 15% annually
- Mentored junior collectors in active listening and social perceptiveness techniques, improving team performance and customer satisfaction scores by 20%
How to use AI to improve your Bill and Account Collector resume
AI tools like ChatGPT can be incredibly helpful when crafting your Bill and Account Collector resume. They can help you brainstorm achievements, rephrase bullet points for impact, identify missing keywords, and tailor your content to specific job descriptions.
However, AI is not perfect. Always proofread the output carefully. AI can sometimes make factual errors, use generic language, or miss the nuances of your specific experience. Think of AI as a helpful assistant, not a replacement for your own judgment.
AI Resume Prompt
You are a senior recruiter with 15+ years of experience in technical hiring and resume optimization. You have reviewed thousands of resumes for Bill and Account Collector positions and know exactly what hiring managers and ATS systems look for.
Your task:
Analyze my resume for a Bill and Account Collector position and provide concrete, actionable feedback to maximize my chances.
Job description:
[paste the job description here]
Provide feedback on the following:
- Match analysis: Which requirements from the job description ARE and ARE NOT reflected in my resume?
- Quantification: Which bullet points lack concrete numbers/metrics? Provide examples of how I can rewrite them.
- Keywords: Which technical terms from the job description (such as SAP software, Microsoft Excel, Microsoft Word, etc.) are missing or could be more prominent?
- Impact statements: Rewrite my 3 weakest bullet points using the STAR format (Situation, Task, Action, Result)
- ATS optimization: What adjustments will increase my score in Applicant Tracking Systems?
- Priorities: Give me a top-5 of changes that will make the biggest difference, ranked by impact.
Be direct and critical - I want honest feedback, not compliments.
Why use Mokaru instead? At Mokaru, we have invested extensive research into our AI prompts and continuously update them based on recruiter feedback and ATS testing. Our AI resume builder handles the complexity for you: optimizing for ATS systems, matching job descriptions, and ensuring professional formatting, so you can focus on landing interviews.
Debt Collector Resume Example
Looking for a Debt Collector resume instead? The skills and experience are very similar to a Bill and Account Collector. Here is an example you can use as inspiration:
DYLAN MITCHELL
Summary
Bill and Account Collector with 3+ years of experience specializing in B2C healthcare collections. Reduced portfolio delinquent accounts by 30% through targeted outreach strategies. Proficient in SAP and Microsoft Suite, utilizing active listening and persuasive communication to resolve outstanding balances.
Skills
Experience
- Led a team of 10 collectors using SAP software to reduce overdue accounts by 25% within six months through strategic monitoring and persuasion techniques
- Developed and implemented a new collection strategy using critical thinking and Microsoft Excel analytics, increasing recovery rates by 15% annually
- Mentored junior collectors in active listening and social perceptiveness techniques, improving team performance and customer satisfaction scores by 20%
- Owned the debt repayment project for a portfolio of 500 accounts, utilizing Intuit QuickBooks to streamline processes and achieve 95% on-time payment rate
- Collaborated with cross-functional teams using Microsoft Outlook and PowerPoint to present collection reports, reducing dispute resolutions by 30% through effective communication
- Monitored and analyzed account statuses with MEDITECH software, identifying patterns that led to a 10% increase in successful collections through targeted outreach
- Supported senior collectors by recording customer financial data in Microsoft Excel, assisting in the recovery of over $50,000 in delinquent accounts
- Learned and applied active listening skills during customer calls, successfully negotiating payment plans for 80% of assigned accounts
- Executed daily collection tasks using Microsoft Word for documentation, contributing to a team goal of reducing overdue accounts by 15% in Q3
Education
Certifications
- Certified Collection Professional (CCP)
- SAP Certified Application Associate - SAP Financials
- Microsoft Office Specialist: Excel Associate
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Frequently Asked Questions
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