Strategic client engagement — Identify target clients using data-driven insights, then partner with Sales to develop and execute tailored engagement plans that drive product adoption, increase usage, and proactively manage retention risks.
Training and consulting — Understand the key drivers of behavioural change and design customised training and consulting programs aligned to business priorities. Facilitate impactful sessions — from webinars to face-to-face workshops — for leaders, teams, and individuals.
Product expertise and client satisfaction — Maintain a deep, up-to-date understanding of SEEK's product suite to serve as the subject matter expert for clients. Manage customer happiness across the full client lifecycle.
Collaboration and relationship building — Build and sustain strong relationships with internal and external stakeholders at all levels, driving a cohesive one-team approach that accelerates speed to value.
Client and people management — Partner with clients to understand their strategic sourcing needs, manage senior stakeholder expectations, and champion client feedback within the organisation.
Data analysis and project management — Use data to draw actionable insights on client performance, identify opportunities for further product adoption, and develop engagement strategies that deliver measurable results.

Bachelor's degree in any discipline
2–5 years of experience driving high-impact, customer-focused initiatives
Demonstrated success in facilitating group training and one-to-one consulting to achieve strategic business outcomes
Proven track record of building strong client and stakeholder relationships across all levels of an organisation
Strong analytical skills with the ability to translate data into meaningful insights and solutions
Effective communicator with the ability to influence and drive behavioural change
Understanding of end-to-end recruitment processes, HR technologies, and talent acquisition — a background in Human Resources or Recruitment is highly regarded
Natural curiosity about customer success, the recruitment industry, and human capital trends

Customer Success Executive

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