Training Specialist I

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.

Description Summary: The Training Specialist I is an entry-level role responsible for delivering foundational training and supporting customer education initiatives. This position ensures customers understand system functionality and best practices, contributing to a seamless onboarding and adoption experience. The Training Specialist I collaborates with internal teams to prepare, deliver, and refine training materials while building expertise across company products and services.

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.

• Deliver training sessions for customers using standardized materials through virtual or live formats.
• Prepare for sessions by reviewing customer information and confirming readiness for training activities.
• Support the development and maintenance of training materials, guides, and job aids.
• Collaborate with Onboarding, Configuration, Projects and Support teams to ensure alignment of training with project timelines and customer needs.
• Monitor attendance, participation, and post-training feedback to measure learning outcomes.
• Provide first-level support for customer questions; escalate complex inquiries to senior specialists or leadership as appropriate.
• Contribute to internal process documentation and improvement initiatives to enhance training consistency.
• Participate in internal and external professional development opportunities to increase knowledge and instructional skills.
• Demonstrate professionalism, adaptability, and customer-focused communication in all interactions.
• Maintain confidentiality regarding customer and internal company information.
• Other duties as assigned.

Education/Training/Experience:

• 0–3 years of experience in training, instructional design, or customer support preferred.
• Bachelor’s degree in Education, Business, Accounting, Hospitality, or related field preferred; equivalent work experience accepted.
• Familiarity with virtual learning platforms and adult learning principles.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.
• Strong verbal and written communication skills.