MHS GENESIS Training Specialist

Seneca Global Services, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

At Seneca, our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles at Seneca Holdings is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Seneca Global Services is seeking an MHS GENESIS Training Specialist to join our team in supporting our United States Coast Guard (USCG) client to provide End User Engagement (EUE) support across USCG clinics and sickbays. The successful candidate will work closely with end users to provide communication, knowledge management, training, and workflow coaching support.

A Public Trust clearance is required for this position and up to 25% travel may be required.

While this role is primarily remote, it may include up to 1-2 days weekly onsite at USCG clinics and sickbays. Candidates that live within commuting distance (up to 50 miles) of USCG facilities in the following locations are highly encouraged to apply: Petaluma, CA; Yorktown, VA; Washington, DC; Baltimore, MD; San Diego, CA; Miami, FL.

Responsibilities include, but are not limited to:

• Provide Electronic Health Record (EHR) end user training to USCG clinic/sickbay staff, both virtually and onsite, utilizing DHA training domains for training delivery. Training content will include the core EHR system, capability releases/upgrades, and new deployments, via instructor-led training (ILT), over-the-shoulder training, and optimization sessions.
• Assess newly assigned clinic/sickbay staff to determine training needs and assign MHS GENESIS/JOMIS solution suite role-based training tracks to end users based on the healthcare personnel requirements/responsibilities.
• Verify that CG personnel can access DHA materials on CGOne network and notify Government Training Lead of access issues.
• Provide workflow training support during deployment and sustainment phases of end-user adoption support.
• Ensure that each user demonstrates the skills and the abilities to use the system in accordance with the criteria required to successfully perform his/her specific role within MHS GENESIS/JOMIS.
• Educate end users on locating training and adoption resources, including instructions for requesting ad-hoc training sessions from a USCG trainer; DHA EHR University and JKO modules; online DHA resources, tip sheets and job aids; Learning Lives; USCG Homeplate SharePoint, etc.
• Train end users (and assist ad-hoc) on the process of submitting MHS GENESIS/JOMIS trouble tickets and provide training issue resolution support.
• Coordinate with designated clinic/sickbay representatives in filling end user training slots and strategically schedule training sessions to maximize resources and efficiently utilize training staff.
• Leverage DHA EHR University and other DHA training, adoption, and optimization resources to improve training delivery to CG healthcare staff.
• When DHA-provided content does not meet CG needs, design and develop curriculum content, coaching materials, and teaching aids as needed, compliant with CG Force Readiness Command (FORCECOM) policies and formats.
• Maintain expertise on MHS GENESIS and associated supporting applications (i.e., Joint Level Viewer (JLV), Patient Portal, reporting platforms (Health Data Intelligence, Discern, LightsOn, Advance), etc.)
• Adapt and customize JOMIS Roles 1 and 2 and JOMIS Operational Medicine Healthcare Solution Suites strategy and training and provide documentation to address Coast Guard needs, as needed.
• Assist with development and execution of a training approach that ensures all trainers and end users are educated and equipped with training materials to use routinely for sustainment training.
• Review all training materials for accuracy and relevancy based on curriculum and workflow and provide recommendations to the appropriate office for updates, as needed.
• Promote EHR optimization for each user’s role to support thorough, efficient documentation. Optimization should include personal configuration of workflow components (adding or removing), filters, continuous scrolling, and contextual view/split screen; Use of favorites and ensuring favorites are added to folders on Quick Orders Mpage; and sharing of favorites among team members.

Basic Qualifications:

• A minimum of five (5) years’ experience in supporting computer information systems training, tools, software installs, and upgrades; preparing classrooms, facilities, and necessary equipment for classes; delivering classroom instructor led, one-on-one, and structured on the job training.
• A minimum of two (2) years’ experience training personnel on Cerner Millennium Electronic Health Record or MHS GENESIS software.
• Cerner Millenium training certification.
• Strong interpersonal skills, effective verbal and written communication, and the ability to work professionally and effectively with stakeholders in a diverse community.
• Fluency in verbal and written English and English medical terminology and the ability to read, write, speak, and understand English fluently.
• United States (U.S.) citizenship.
• Ability to obtain and maintain at a minimum a Tier 1 NACI background investigation
• Ability to obtain a Common Access Card (CAC) as required.
• Ability to work professionally and effectively with stakeholders in a diverse community.
• Understanding of the unique informatics architecture of the military.
• Operational (deployment), clinical (i.e., RN or HM), and Electronic Health Record (EHR) system experience strongly preferred.