HR Support Specialist

Job Summary: We are seeking a motivated and detail-oriented HR Support Specialist to join our Corporate HR team. This role provides essential administrative and operational support across 30+ subsidiaries, helping ensure consistent, efficient, and people-focused HR processes. The ideal candidate is tech-savvy, highly organized, comfortable working in Excel and HR systems, and thrives in a collaborative, fast-paced environment. This is an excellent opportunity for someone looking to build a strong foundation in Human Resources while gaining exposure to a multi-entity organization. This is a hybrid role with in office requirements in Richmond, Virginia! Essential Job Duties & Responsibilities: Serve as the primary dispatcher for the Human Resources HelpDesk, ensuring tickets are accurately triaged and assigned to the appropriate agent; resolve non-escalated requests using available resources and approved “canned” responses. Serve as a primary support resource for HR-related inquiries within the internal HR team. Provide project-based and administrative support to the HR team. Support the benefit plan renewal process annually. Support benefits administration and open enrollment activities, including data tracking and employee communications. Serve as a backup to employee benefit administration. Support integration efforts for newly acquired companies. Provide support with audits and plan testing, including but not limited to 401(k) audits, 401(k) nondiscrimination testing, and Health and Welfare nondiscrimination testing. Provide support with compliance filing for ACA across multiple subsidiaries. Prepare and maintain reports, trackers, and dashboards using HRIS, Excel, Benefit Administration Platforms, and other tools. Oversee garnishments and medical support orders across multiple subsidiaries. Oversee Health & Welfare and 401(k) benefit deductions, including entry, review, and auditing across multiple subsidiaries. Administer tax notices, including distribution, payroll provider case creation, and tax rate updates across multiple subsidiaries. Respond to Employment Verifications and may be responsible for partnering with local HR POCs to respond to Unemployment claims. Coordinate training sessions, meetings, and HR initiatives as needed. Partner with Corporate HR team members to improve workflows and standardize processes across subsidiaries. Handle sensitive and confidential information with professionalism and discretion. Perform other duties as assigned. Qualifications (Experience, Education & Certifications, Key Attributes): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience) preferred. Strong technical aptitude; comfortable learning and navigating HRIS platforms and internal systems. Proficient in Microsoft Excel (filters, formulas, data tracking) and Microsoft Office Suite. Highly organized with strong attention to detail and follow-through. Excellent written and verbal communication skills. Team-oriented mindset with a positive, “can-do” attitude. Ability to manage multiple priorities in a fast-paced, multi-entity environment. Physical Requirements: (Each to have one of the following based on the position: Never, Rarely, Occasionally, Constantly) Remaining in a stationary position, often standing or sitting for prolonged periods: Constantly Moving about to accomplish tasks at a worksite or moving from one worksite to another: Rarely Moving self in different positions to accomplish tasks in various environments, such as stooping, kneeling, or crouching: Rarely Adjusting, moving and lifting objects in all directions: Rarely Talking and hearing to communicate with others: Constantly Seeing to perform job duties at close range, such as monitors or screens: Constantly Seeing to perform job duties at a distance, such as driving or operating equipment: Occasionally Repeating motions that may include the wrists, hands and/or fingers: Constantly Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like: Rarely Operating machinery and/or power tools: Rarely Operating motor vehicles or heavy equipment: Occasionally The ability to travel regionally or nationally: Occasionally Physical Demands: Sedentary work that primarily involves sitting/standing: Constantly Light work that includes moving objects up to 20 pounds: Occasionally Medium work that includes moving objects up to 50 pounds: Occasionally Heavy work that includes moving objects up to 100 pounds or more: Rarely Working Conditions: Low temperatures: Rarely High temperatures: Occasionally Outdoor elements such as precipitation and wind: Occasionally Noisy environments: Occasionally Hazardous conditions: Rarely Shift work, to include overnight work: Never Frequent overtime, including weekends: Never Office environment: Constantly Pave America and it's companies offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. We are an Equal Opportunity Employer and comply with OFCCP regulations. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. We will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. In compliance with OFCCP requirements, we invite applicants to voluntarily self-identify their gender, race, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. Serve as the primary dispatcher for the Human Resources HelpDesk, ensuring tickets are accurately triaged and assigned to the appropriate agent; resolve non-escalated requests using available resources and approved “canned” responses. Serve as a primary support resource for HR-related inquiries within the internal HR team. Provide project-based and administrative support to the HR team. Support the benefit plan renewal process annually. Support benefits administration and open enrollment activities, including data tracking and employee communications. Serve as a backup to employee benefit administration. Support integration efforts for newly acquired companies. Provide support with audits and plan testing, including but not limited to 401(k) audits, 401(k) nondiscrimination testing, and Health and Welfare nondiscrimination testing. Provide support with compliance filing for ACA across multiple subsidiaries. Prepare and maintain reports, trackers, and dashboards using HRIS, Excel, Benefit Administration Platforms, and other tools. Oversee garnishments and medical support orders across multiple subsidiaries. Oversee Health & Welfare and 401(k) benefit deductions, including entry, review, and auditing across multiple subsidiaries. Administer tax notices, including distribution, payroll provider case creation, and tax rate updates across multiple subsidiaries. Respond to Employment Verifications and may be responsible for partnering with local HR POCs to respond to Unemployment claims. Coordinate training sessions, meetings, and HR initiatives as needed. Partner with Corporate HR team members to improve workflows and standardize processes across subsidiaries. Handle sensitive and confidential information with professionalism and discretion. Perform other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience) preferred. Strong technical aptitude; comfortable learning and navigating HRIS platforms and internal systems. Proficient in Microsoft Excel (filters, formulas, data tracking) and Microsoft Office Suite. Highly organized with strong attention to detail and follow-through. Excellent written and verbal communication skills. Team-oriented mindset with a positive, “can-do” attitude. Ability to manage multiple priorities in a fast-paced, multi-entity environment. Physical Requirements: (Each to have one of the following based on the position: Never, Rarely, Occasionally, Constantly) Remaining in a stationary position, often standing or sitting for prolonged periods: Constantly Moving about to accomplish tasks at a worksite or moving from one worksite to another: Rarely Moving self in different positions to accomplish tasks in various environments, such as stooping, kneeling, or crouching: Rarely Adjusting, moving and lifting objects in all directions: Rarely Talking and hearing to communicate with others: Constantly Seeing to perform job duties at close range, such as monitors or screens: Constantly Seeing to perform job duties at a distance, such as driving or operating equipment: Occasionally Repeating motions that may include the wrists, hands and/or fingers: Constantly Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like: Rarely Operating machinery and/or power tools: Rarely Operating motor vehicles or heavy equipment: Occasionally The ability to travel regionally or nationally: Occasionally Physical Demands: Sedentary work that primarily involves sitting/standing: Constantly Light work that includes moving objects up to 20 pounds: Occasionally Medium work that includes moving objects up to 50 pounds: Occasionally Heavy work that includes moving objects up to 100 pounds or more: Rarely Working Conditions: Low temperatures: Rarely High temperatures: Occasionally Outdoor elements such as precipitation and wind: Occasionally Noisy environments: Occasionally Hazardous conditions: Rarely Shift work, to include overnight work: Never Frequent overtime, including weekends: Never Office environment: Constantly Pave America and it's companies offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. We are an Equal Opportunity Employer and comply with OFCCP regulations. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. We will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. In compliance with OFCCP requirements, we invite applicants to voluntarily self-identify their gender, race, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.