Receptionist

Role Purpose

The Receptionist serves as the first point of contact for RaceTrac’s Store Support Center, delivering a welcoming, professional, and service-oriented experience for guests, field teams, vendors, and internal partners. This role sets the tone for RaceTrac’s hospitality culture while ensuring efficient front-desk operations and administrative support.

Key Responsibilities

Guest & Employee Experience

Greet all guests, vendors, and team members with warmth, professionalism, and a hospitality-first mindset

Manage front-desk check-in procedures, visitor badges, and SSC access protocols

Serve as a brand ambassador who models RaceTrac’s service standards and values

Communication & Coordination

Answer and route incoming phone calls accurately and professionally

Monitor and respond to general SSC inboxes or front-desk communication channels

Coordinate meeting room reservations and assist with meeting setup as needed

Administrative Support

Maintain reception area cleanliness, organization, and professional appearance

Handle incoming and outgoing mail, packages, and deliveries

Support SSC leadership and teams with administrative tasks (printing, scheduling, basic reporting, etc.)

Track visitor logs and front-desk activity as required

Safety, Security & Compliance

Follow SSC safety, security, and emergency procedures

Escalate concerns or unusual situations promptly and appropriately

Support business continuity protocols during incidents or disruptions

Culture & Team Support

Assist with internal events, recognition initiatives, and employee engagement activities

Partner with SSC teams to create a positive, inclusive workplace environment

Support new hires and visitors with directions, logistics, and general SSC orientation

Qualifications

Required

High school diploma or GED

1+ year of receptionist, front-desk, customer service, or administrative experience

Strong verbal and written communication skills

Professional appearance and demeanor

Proficiency in Microsoft Office (Outlook, Teams, Word)

Preferred

Experience in a corporate office or hospitality-forward environment

Familiarity with multi-line phone systems

Experience supporting leaders or executive teams

Core Competencies

Hospitality & Guest Service Excellence

Strong Attention to Detail

Professionalism & Discretion

Organization & Time Management

Adaptability & Multitasking

Clear Communication

Team-Oriented Mindset

Success Measures (KPIs)

Positive feedback from guests, field leaders, and SSC employees

Accuracy and responsiveness in phone call routing and visitor management

Professional presentation of SSC front desk and common areas

Timely completion of administrative and support tasks

Adherence to safety and security procedures

Physical & Work Requirements

Ability to sit or stand for extended periods

Occasional light lifting (packages, office supplies)

Consistent in-office presence during scheduled hours

Candidate Details

Less than 1 year experience

Seniority Level - Associate

Management Experience Required - No

Minimum Education - High School Diploma or Equivalent

All your information will be kept confidential according to EEO guidelines.