JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Senior Facilities Manager serves as the single point of contact for account administration of a 15+ site retail portfolio. This role ensures 100% facility uptime and rapid mitigation of business interruption events while maintaining seamless landlord relationships and lease administration. You'll leverage work order systems daily to deliver operational excellence, regulatory compliance, and exceptional facility services across retail locations. This leadership position combines strategic facility management with hands-on team development, requiring deep expertise in retail environments and multi-site coordination while orchestrating vendor networks and technology platforms to drive data-driven facility operations.

Your day-to-day tasks will include:

Overseeing daily operations across assigned retail locations while ensuring full compliance with local, state, and federal regulations including ADA, OSHA, fire/life safety codes, and environmental requirements

Managing strategic vendor relationships and networks across multiple trades, holding service providers accountable to SLAs and KPIs through regular performance evaluations and score carding

Utilizing CMMS and integrated technology platforms to track work orders, schedule preventative maintenance, manage assets, and generate data-driven insights for operational optimization

Developing and managing facility budgets aligned with client objectives, monitoring variances, forecasting capital expenditure needs, and implementing cost-saving initiatives while maintaining service quality

Leading and developing a team of Facility Management professionals through performance management, coaching, career development planning, and succession strategy execution

Partnering with Workplace Coordinators and client stakeholders to resolve critical facility issues, coordinate third-party vendor relationships, and deliver exceptional service that balances operational needs with customer experience

Managing retail-specific operations including storefront maintenance, signage, parking lot management, interior finishes, customer amenities, and accessibility features while responding to planned and unplanned facility emergencies

Required Qualifications:

8-10 years of experience leading Integrated Facilities Management teams and services, preferably with retail portfolio exposure and multi-site facility management

Proven track record in budget management, financial oversight, and implementing cost-saving initiatives while maintaining service quality standards

Demonstrated vendor management expertise including developing strategic service provider networks, contract negotiation, performance management, and conducting competitive bidding processes

Technical proficiency with CMMS platforms, facility management software, and Excel with demonstrated data analysis capabilities

Deep understanding of facility compliance requirements and regulations including ADA, OSHA, fire/life safety codes, and environmental requirements

Strong leadership capabilities with proven experience developing teams, managing performance outcomes, and building actionable career development plans

Outstanding communication skills (verbal, written, and presentation) with excellent relationship-building abilities and superior problem-solving skills in fast-paced retail environments

Preferred Qualifications:

Bachelor's degree in engineering, Facilities Management, or related field

Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), SFP (Sustainability Facility Professional), or RPA (Real Property Administrator)

Specific experience managing customer-facing retail environments and high-traffic facilities with focus on customer experience priorities

Familiarity with corporate real estate portfolio management and lease administration

Experience implementing and optimizing facility technology platforms with integration between client and service delivery systems

Track record of developing standardized best practices, playbooks, and continuous improvement initiatives with vendor partners

Knowledge of retail brand standards and ability to ensure vendor adherence to customer experience requirements

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

145,000.00 – 150,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Senior Facility Manager

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