UH Front Desk Clerk

Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies, and critical infrastructure sectors, is seeking a UH (Unaccompanied Housing) Front Desk Clerk to support a unique US Navy program based on the island of Diego Garcia.

Job Responsibilities:

• Provide front desk operation services to accommodate resident personnel, ensuring an exceptional level of customer service.
• Perform check-in, check-out, and resident registration processes efficiently and professionally.
• Assist residents with inquiries, concerns, and service requests, providing accurate information or escalating issues as necessary.
• Maintain housing assignment records in accordance with program policies and procedures, ensuring data accuracy.
• Manage room key issuance, inventory, and returns, ensuring proper security and accountability.
• Monitor availability of accommodations, update room assignments, and inform residents of any facility guidelines or policies.
• Assist with the scheduling of maintenance or repair requests, ensuring resident needs are addressed promptly.
• Process and maintain housing paperwork and ensure compliance with all applicable requirements.
• Maintain a clean, organized, and professional front desk environment.
• Provide administrative support for housing-related reports, logs, and records as required by program management.

Minimum Requirements:

• 1-3 years of relevant experience in customer service or front desk operations.
• High school diploma or equivalent.
• Strong communication and interpersonal skills, with fluency in English for both written and verbal communication.
• Proficiency in computer systems, including Microsoft Office Suite, for maintaining accurate records and generating reports.
• Strong attention to detail and ability to prioritize tasks effectively in a fast-paced environment.
• Must be in possession of a valid passport and be able to travel internationally.
• Passport should be valid for a minimum of one (1) year or more at the time of hiring.
• Ability to successfully pass contract medical requirements and maintain requirements for the duration of deployment.

Preferred Qualifications:

• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce is preferred.
• Valid country driver’s license and passport.
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
• Experience working in a military or government housing program environment.
• Familiarity with housing management systems or software.
• Strong problem-solving skills and ability to handle confidential resident information professionally.

OTHER RESPONSIBILITIES
Safety: Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.

Quality: Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance: Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.