Business Operations Analyst- Order Management

business operations specialist (acting as a business analyst for non-IT projects)

Start/End Dates: 6 months +

Tax Work Location: 700 Sylvan Ave Englewood Cliffs, NJ, USA

Only W2 Candidates

Top skills

• Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).

Education/Experience

Bachelor's degree in business management, economics, finance, human resources or relevant field required.

0-2 years related experience required.

Summary

The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.

Job Responsibilities

Establish and maintain communication services across business units or from the project team to the organization.

Maintain the storage and retrieval of all project communications data and business metrics.

Review contracts, cost proposals and contract supplements.

Set up project and work breakdown structures.

Establish and document business processes.

Track project budgets and expenditures, monitor transaction controls and costs against budgets.

Skills

Verbal and written communication skills, attention to detail, customer service and interpersonal skills.

Ability to work independently and manage one's time.

Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

Ability to apply accounting and mathematical principles to work as needed.

Ability to analyze business trends and project future revenues and expenses.

Previous experience with computer applications, such as Microsoft Word and Excel.

KEY RESPONSIBILITES/REQUIREMENTS

We are seeking a highly organized and detail-oriented Sales/Return Order Analyst to join our team in Englewood Cliffs, NJ. The ideal candidate will have at least 2 years of experience in a related role and a bachelor's degree. This contract position will focus on managing order processing, returns, and ensuring compliance with global guidelines, while collaborating with cross-functional teams to resolve discrepancies and maintain vendor compliance.

Key Responsibilities

• Order Management:

o Enter and update sales/return orders as needed.

o Perform monthly maintenance of aged sales/return orders in adherence with global guidelines.

o Communicate with assigned accounts regarding Return Authorization (RA) status, supporting inquiries, and changes.

• Research and Reconciliation:

o Research and resolve sales/return order discrepancies.

o Process price adjustments via debit and credit memos as needed.

• HE Vendor Compliance:

o Manage all HE vendor compliance violations by disputing invalid charges through extensive research.

o Track and report valid compliance violations to mitigate future instances.

• Customer Support:

o Serve as a point of contact for customer inquiries related to orders and returns.

o Ensure a positive customer experience by resolving issues promptly and professionally.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Minimum of 2 years of experience in order management, returns processing, or a similar role.
• Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Advanced Excel knowledge (PowerPivot/Get & Transform) is a plus.

Preferred Qualifications

• Experience in an order management or supply chain environment.
• Knowledge of inventory management systems.