Front Office Associate

Company Overview

At Planet Fitness, our purpose is to enrich lives by offering a welcoming, judgement-free fitness experience. With more than 2,000 clubs and expanding, we are proud to be one of the largest and fastest-growing fitness operators and franchisors in the United States.

Joining the PF family means becoming part of a company rooted in strong values and a positive culture. It’s about collaborating with a supportive team that champions community wellness, creating an inclusive space where everyone belongs. It also means enjoying your work, delivering exceptional member experiences, and representing a brand you can be proud of.

Role and Responsibilities

As a Front Office Associate, you will be the first point of contact for members, guests, and potential members, ensuring they receive an outstanding “Judgement Free” experience during every visit.

• Welcome members and guests upon entry and exit, providing assistance during check-in.
• Promote the Judgement Free Zone® by engaging with members, offering support, and encouraging fitness goals while ensuring compliance with club policies.
• Address and resolve member concerns, escalating to management as needed.
• Answer phone calls politely and assist callers with questions.
• Manage membership tasks including sign-ups, billing updates, cancellations, transfers, and collections.
• Conduct outreach calls and tours for prospective members to identify their needs and recommend solutions.
• Process retail transactions accurately and contribute to achieving sales goals.
• Clean and sanitize gym equipment, Black Card spa amenities, and other shared areas according to schedules.
• Ensure restrooms are stocked, sanitized, and clutter-free.
• Perform routine walkthroughs to promptly address safety, cleanliness, and policy concerns.
• Report facility or maintenance issues such as broken machines, leaks, or dispenser malfunctions.

Required Skills and Experience

• 6–12 months of customer service experience preferred.
• Must be at least 18 years old.
• Willingness to complete CPR/AED Certification (training provided by Planet Fitness).
• Basic computer skills and proficiency.

Preferred Qualifications

• Positive and enthusiastic attitude with a passion for providing excellent service.
• Strong communication, listening, and empathy skills.
• Ability to inspire, motivate, and act with integrity while respecting others.
• Quick learner capable of applying training effectively.

Compensation and Benefits

• Medical, Dental, and Vision Insurance*
• Vacation*, Sick Time, and Paid Holidays
• Complimentary Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee discounts and perks
• Team-building events, competitions, and social activities

Benefits available to full-time employees only.

About Planet Fitness

At Planet Fitness, our employees are committed to creating a welcoming atmosphere in the Judgement Free Zone®. We prioritize safety, cleanliness, and inclusivity, ensuring an environment where staff thrive while supporting members in reaching their fitness goals. With a growing network of more than 2,000 clubs worldwide, Planet Fitness offers rewarding career opportunities for motivated individuals ready to make a difference.

Additional Information

• E-Verify: Utilized in Florida, Georgia, North Carolina, South Carolina, and Alabama.
• Health and Safety: All team members are expected to help maintain a safe workplace by following policies, reporting unsafe conditions or behaviors, and practicing safe work habits.