Service Project Manager

W&M Fire Protection is a full-service fire protection contractor with complete design, installation, and fabrication capability. W&M has proudly served the tri-state and New England areas for over 30 years and offers a challenging and rewarding work environment.

As part of the Davis-Ulmer Family of Companies, we believe that investing and empowering our employees as leaders, we will develop an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Due to continued growth, we are seeking a motivated, and customer-focused Service Project Manager to support and grow our service business in Hawthorne, NY. This role combines project management, coordination and field engagement to help expand repair work, and deliver value-added solutions to our customers.

If you are organized, proactive, and energized by closing opportunities while delivering excellent service, this role offers strong growth potential within a stable, service-driven organization.

What You’ll Do

Manage Service Oriented Projects

• Develop project schedules & communicate directly with customers
• Deliver projects on time & budget
• Work closely with sales professionals
• Accurately track field labor progress & performance
• Order & manage project materials

Customer Relationship Management

• Conduct on-site customer surveys and assess job requirements
• Address customer questions and provide consultative solutions

Service Department Operations & Support

• Assist sales team with site visits, take-offs, & develop project budgets
• Coordinate special job requirements with customers and internal teams

What Success Looks Like

• Maintain scheduled work & expected performance
• Positive engagement with customers & office teams
• Consistent daily follow-up activity
• Positive customer feedback and retention

What You Bring

• Strong interpersonal and communication skills (written and verbal)
• Confidence handling customer conversations in person and by phone
• Highly organized with strong time management skills
• Detail-oriented with accurate documentation habits
• Self-motivated and results-driven
• Ability to quickly learn product and service offerings
• Professional, customer-first mindset

Education & Experience

• High School Diploma or GED required
• Associate’s degree preferred
• 1–3+ years of project management, service industry, trade, or customer-facing experience preferred
• Experience in service-based or technical environments is a plus

Work Environment

• Primarily office-based with moderate noise levels
• Requires travel to customer locations for on-site surveys
• Occasional exposure to active job sites, including dust, fumes, and elevated noise levels

Why Choose Davis-Ulmer Family of Companies

• Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

Davis-Ulmer offers a competitive benefits package which includes health, dental, and vision insurance, a 401K match program, employer funded profit-sharing plan and a variety of voluntary benefits.

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."