TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Scope:
RMA Administrator will coordinate the Retuned Material Authorization (RMA) process and is responsible for assisting in the planning and analysis of products and processes to eliminate future quality issues.

Duties and Responsibilities:
▪ Coordinates the RMA (Returned Material Authorization) process including issuing, receiving, analyzing and closing RMAs.

▪ Opening and examining customer returns.
▪ Issues RMA & NAFTA documentation to Customer Service, Quality Engineering (QE), and Customer when required
▪ Using the Quality portal, the administrator receiving various complaints or issues from customer service or other department in which the details must be verified in ERP (work order number, part number, defect code, quantity, etc.)
▪ Tracks RMA and coordinates the return and replacement to customer and remake of boards where required
▪ Documents and communicates internal defects found by Final Inspection
▪ Tracks and reports RMA related data to support Management and QE
▪ Report preparation of KPIs, on-time delivery, performance, defect, and SPC data.

▪ Preparing documentation and entering data for processing credits to customer accounts.

▪ Determining if product is useable in current state or can be refurbished

▪ Preparing reports on unsalvageable goods and monitoring status of product refurbishing
▪ Supports containment activities and supports QE’s throughout the RMA process
▪ Coordinates the request, verification and issuance of information to support the credit authorization process with management and accounting
▪ Prepares weekly and monthly reports to management on RMA activity.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:
▪ Knowledge of inspection equipment and MS Office Suite
▪ Assertive, motivated and capable of multi-tasking
▪ Detailed orientated with strong analytical and organizational skills
▪ Ability to work with independently with minimal supervision
▪ Superior written and verbal English communication skills
▪ Above average interpersonal skills
▪ Failure analysis and diagnosis
▪ Procedural documentation capabilities related to the quality function.
▪ Computer proficiency.
▪ Ability to read, write and communicate in English to the degree necessary to perform the job.

Education and Experience:
▪ High School diploma or equivalent with post-secondary, technical or advance course work preferred.
▪ Experience in electronics manufacturing is an asset.
▪ Experience in quality preferred.
▪ 2+ years of experience in printed circuit board industry is essential.

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Please note that due to Controlled Goods Program (CGP) requirements, all applicants must be a Canadian Citizen or a Permanent Resident in Canada.

Applicants may be entitled to:

• Shift premium

• Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options

• Quarterly Bonus Program (considered taxable income and subject to applicable taxes)

Wellness:

• Medical and Dental, Health Spending Account (HSA)

• Life, AD&D, and Long-Term Disability Insurance

• Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, TTM Technologies is an equal opportunity employer committed to providing an inclusive and barrier free recruitment and selection process to all Applicants (including but not limited to those with disabilities). Applicants should advise Human Resources if they require any type of accommodation during the recruitment process; please contact our accessibility lead at accessibility.tor@ttm.tech or 416-208-2186. TTM Technologies will work with any Applicant who is requesting accommodation in order to provide or arrange for the provision of a suitable accommodation that takes into consideration the accessibility needs of the Applicant.