Senior Research Manager, 책임

Development of Client relationships: 

• Maintain and nurture client relationships  

• Develop new business from existing clients 

• Good understanding of client business and market 

• Manage and promote delivery to client expectations  

Financial management:  

• Accountable for managing projects and team to drive positive GM and profit 

• Pricing for success and profit 

• Works with internal and external clients to identify cost effective solutions 

Proposal process:  

• Accountable for creation and integrity of proposal and pitch (focus on benefits) 

• Responsible for turning complex research approaches into workable & profitable solutions 

• Recognise opportunities to generate requests for proposals, maximising if possible 

• Creative design to budget, while maximising opportunities to sell and cross sell 

• Demonstrate research & marketing expertise to inspire clients and team 

Project management:  

• Suggest process improvements to suppliers and team 

• Drive integration of team members to deliver excellence 

• Clarify and manage roles and budget within project team 

• Oversee change to meet business and client needs  

• Manage the creation & review of materials to meet client needs  

• Direct the team’s efforts in the most effective use of analytic processes and research methodologies to address clients’ business issues 

Analysis/reporting:  

• Generate insight and recommendations that demonstrate knowledge of client’s world and are based on client need 

• Analyse data patterns in detail to understand significance and identify appropriate action (Quality Assurance) 

• Ensure client deliverables meet expectations and needs; deliver excellence 

• Constant delivery of strong consumer insights to clients 

Leadership, team and people management: 

• Manage and assist team in developing account strategy  

• Seek opportunities to share learning and coach/mentor team 

• Ensure direct reports have objectives & development plans to support team goals and company strategy  

• Assist in recruitment and development of staff in line with team and company needs 

Communication:  

• Actively listen and communicate openly with clients and internal teams 

• Clearly and persuasively communicate complex issues, internally and externally 

• Clearly and accurately write reports, presentations and proposal documents 

• Deliver client presentations 

Ideal Skills and Capabilities: 

• At least 7~ 11 years' experience in Market Research, either agency or client side  

• Knowledge of corporate financials 

• Good knowledge of marketing and research  

• Some knowledge of Industry would be of great advantage 

Skills: 

• Confident analysis and presentation skills 

• Ability to advise the client and solve problems 

• Good Negotiation skills 

• Strong proposal and writing skills  

• Strong project management skills 

• Excellent project management skills  

• Independent and creative thinking 

• Confident client communication skills 

• Promote team spirit and group success 

• Effective delegation and on the job coaching skills 

• Takes responsibility for specific team development areas 

Behavior dimensions: 

• Creative, open-minded, motivated, eager to learn, has great team spirits, and mature 

• Lead by example – promote personal accountability and ownership 

• Nurture/develop team members through coaching and performance management 

• Promote team spirit - Work in complementary and collaborative manner 

• Manage conflict constructively