What you have  

• A high school diploma or equivalent is required; a hospitality or related degree is preferred. 

• Two (2) years of banquet or food & beverage experience, with at least 1 year in a supervisory role. 

• Experience in a luxury hotel or high-volume banquet setting is a plus. 

• Strong leadership and team management skills. 

• Excellent communication and interpersonal skills. 

• Ability to multitask and remain composed in a fast-paced environment. 

• Knowledge of banquet service standards, setup styles, and food & beverage operations. 

• Proficiency in reading and interpreting BEOs and event orders. 

• Familiarity with Microsoft Office, POS systems, and banquet software is a plus. 

What you’ll do  

• Oversee the setup, service, and breakdown of banquet events, ensuring compliance with banquet event orders (BEOs). 

• Ensure tables, chairs, linens, table settings, buffets, and decorations are properly arranged according to event specifications. 

• Coordinate with culinary and beverage teams to ensure timely food and drink service. 

• Supervise and direct banquet servers, bartenders, and support staff, providing clear instructions and expectations. 

• Conduct pre-shift meetings to review event details, assignments, and service standards. 

• Train and mentor staff to uphold high levels of hospitality and professionalism. 

• Address any performance or guest service issues promptly and professionally. 

• Serve as the primary point of contact for event hosts, ensuring their needs and requests are met. 

• Maintain a strong floor presence during events to oversee service and assist as needed. 

• Handle guest inquiries, special requests, or concerns with professionalism and efficiency. 

• Ensure all guests receive prompt and courteous service throughout the event. 

• Review BEOs to confirm event details and communicate updates to the team. 

• Maintain inventory of banquet supplies and request replenishments as needed. 

• Assist in scheduling and assigning shifts for banquet staff. 

• Work closely with the Banquet Manager and Sales/Catering teams to ensure flawless event execution. 

• Assist with other related tasks as reasonably assigned by management. 

Physical Demand  

• Ability to sit or stand for extended periods of time  

• Ability to bend  

• Ability to lift and pull 50 lbs.  

• Ability to communicate clearly  

• Capability to manage physically demanding tasks during event setups and breakdowns. 

• Ability to work long hours as needed  

Mental Demands  

• Make sound judgments quickly  

• Work on multiple tasks, making appropriate progress toward deadlines  

• Able to work independently, take direction, and provide direction to others  

• Manage differing personalities within the property, the resort, and the community  

• Maintain the highest degree of confidentiality  

• Ability to work effectively in stressful, high-pressure situations  

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary