Assistant Manager Operations - tMart

The Assistant Manager Operations at tMart plays a key role in supporting the execution and optimization

of day-to-day operations across the business. This role focuses on driving operational efficiency,

ensuring service excellence, and supporting team performance across functions such as fulfillment,

logistics, and store operations. The ideal candidate is hands-on, detail-oriented, and capable of managing

frontline teams while contributing to continuous process improvement.

Operational Execution & Process Support

● Support the implementation and monitoring of operational processes to ensure efficiency,

productivity, and service quality.

● Oversee daily operations within assigned areas (e.g., dark stores, fulfillment, last-mile logistics,

customer experience).

● Ensure adherence to standard operating procedures (SOPs) and company policies.

● Identify operational issues and escalate or resolve them in a timely manner.

● Assist in monitoring inventory accuracy, order fulfillment rates, and delivery timelines.

● Conduct regular field visits across assigned areas to audit operations, ensure on-ground compliance, and identify improvement opportunities.

Performance Monitoring & Reporting

● Track and analyze key operational KPIs such as order accuracy, delivery SLAs, waste, and

productivity.

● Prepare regular reports on operational performance and highlight improvement areas.

● Support data-driven decision-making by providing insights and recommendations.

Team Supervision & Coordination

● Supervise and support frontline teams, ensuring productivity and adherence to schedules.

● Assist in onboarding, training, and coaching of operations staff.

● Foster a positive and performance-driven work environment.

● Coordinate staffing and shift planning to meet operational requirements.

Process Improvement & Efficiency

● Identify inefficiencies and support the implementation of process improvements.

● Work closely with the Operations Manager to execute improvement initiatives.

● Support cost-control measures while maintaining service quality.

Cross-Functional Collaboration

● Coordinate with internal teams such as supply chain, category, customer service, and finance to

ensure smooth operations.

● Act as a point of contact for operational issues and ensure timely resolution.

Technology & Systems Usage

● Ensure accurate use of operational systems (e.g., inventory management, order management

systems).

● Support system adoption and provide feedback for enhancements.

● Maintain data accuracy and integrity across systems.

● Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a

related field.

Experience

● 3–5 years of experience in operations, preferably in e-commerce, quick commerce, retail, or

logistics.

● Experience in managing frontline teams and day-to-day operations.

● Exposure to warehouse, fulfillment, or last-mile delivery operations is a plus.

Skills

● Strong organizational and execution skills with attention to detail.

● Good analytical and problem-solving abilities.

● Ability to work in a fast-paced, dynamic environment.

● Effective communication and interpersonal skills.

● Proficiency in operational tools, Excel, and data reporting.

● Hold a driving license and have a car