Senior Business Systems Analyst

The Senior Business Systems Analyst bridges business goals and technology solutions within a complex, integrated environment. In this role, you’ll partner closely with Product, Engineering, Architecture, QA, and business stakeholders to translate needs into clear, actionable system and technical requirements.

You’ll play a key role in enabling scalable, reliable, and customer-focused solutions—helping teams deliver high-quality outcomes incrementally while shaping how platforms and processes evolve.

Position Responsibilities:

Business & Systems Analysis

• Lead business and systems analysis for medium to large initiatives across multiple applications, systems, and integrations.

• Elicit, analyze, and document business, functional, and technical requirements with clarity, completeness, and traceability.

• Translate business objectives into user stories and technical stories with well-defined acceptance criteria.

• Conduct impact analysis to assess downstream effects across systems, data flows, and integrations.

• Document process flows, business rules, data requirements, and high-level system behaviors.

Agile Delivery & Execution

• Participate in Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.

• Partner with Product Owners to refine and prioritize the backlog to support incremental delivery.

• Collaborate with developers and testers throughout the sprint lifecycle to clarify requirements and support successful implementation.

• Support demos, functional testing, and user acceptance testing (UAT).

Stakeholder Collaboration

• Act as a liaison between business stakeholders, Product, and technology teams.

• Facilitate discussions to uncover needs, resolve ambiguity, and align on desired outcomes.

• Collaborate with architects and engineers to ensure solutions align with design standards and technical direction.

• Support informed decision-making by balancing priorities, scope, and delivery considerations.

Quality, Production Support & Continuous Improvement

• Support UAT activities, defect triage, and validation of results.

• Assist with analyzing production issues by identifying root causes and recommending solutions.

• Identify opportunities to improve systems, processes, and ways of working.

Required Qualifications:

• Extensive experience as a Business Systems Analyst, Technical Business Analyst, or in a similar role.

• Proven experience working within large, integrated technology environments.

• Strong understanding of Agile delivery practices and collaborative team models.

• Ability to analyze complex problems, manage competing priorities, and communicate effectively with both technical and non-technical stakeholders.

• Strong organizational, analytical, and problem-solving skills.

Preferred Qualifications:

• Experience working with APIs, databases, data flows, or digital platforms.

• Familiarity with systems integration and process modeling (e.g., BPMN).

• Experience in regulated industries such as insurance or financial services.

• Exposure to data analysis or system behavior modeling.

We encourage you to apply even if you don’t meet every preferred qualification. We value transferable skills, curiosity, and a willingness to adapt.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.