Senior Technical Operations Analyst

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

This Operations Engineer role will support the infrastructure environment by pro-actively monitoring infrastructure events, effectively respond to and coordinate resolution of issues, and manage change within the server and storage environments. General responsibilities will include the following:

Perform the tasks related to the Windows and VMware operations related tasks.
Perform the New VM provisioning, Decommissioning and windows upgrade etc.
Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies.
Pro-actively monitor the stability and performance of various technologies within area of expertise and drive appropriate corrective action prior to an incident or problem occurring.
Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.
Independently identify key issues, patterns and deviations during the analysis.
Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.
Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans.
Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business.
Perform ITIL operations like change, Incident & problem management within the Service Now.
Contribute development of execution of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.

Data Collection, Tracking & Analysis
Use a variety of data collection techniques and systems to collect technology operations performance data.
Analyze to draw accurate conclusions regarding performance, trends and issues (current and/or potential).
Monitor compliance with defined SLA/OLA’s.
Monitor consumption/usage metrics to understand trends to assist in the effective management of vendor partners (as applicable).
Perform trend analysis to identify cause of performance and/or usage issues.

Continuous Improvement
Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required.
Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results.
Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.

Required Qualifications 

• Degree in Computer Science, Engineering, or equivalent academic qualification.
• 3 – 6  years of professional experience in administration, configuration & support of Windows Server 2016, 2019 & 2022 platform
• Should have hands-on experience in writing Automation in Ansible, PowerCli or PowerShell.
• Should have experience working with different vendors like VMware, Cisco, Dell & HP.
• Should have experience with team and project management.
• Should have worked in the Agile environment and has knowledge of Scrum, sprints etc.
• Mandatory: Should have adequate exposure & proficiency in managing VMware vSphere 7.x environment (clusters/farms).
• Mandatory: Candidate should have worked in Level 2 (L2) or L3 Server Support Team for minimum 3 years
• Optional:  Should have adequate experience & skill in manage AWS Cloud Environments & Hybrid Environment (Training on AWS SysOps Track would be an advantage)
• Candidate must preferably be from Production Support background having managed infrastructure hosted across diverse geographies. He should be familiar with activities like Patching, Upgrades, Migration, Refresh, etc.
• Should have ample exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities should be component of candidate’s responsibilities.
• Prior exposure towards ServiceNow is desirable
• Strong attention to detail and with ability to focus on quality and efficiency.
• Ability to communicate and articulate technical information across various organizational levels
• Highly innovative problem solver with strong analytical and customer service abilities required.
• High reasoning aptitude and ability to quickly understand complex operating environments. 
• Strong thought leadership and motivation with the ability to work independently

Additional Preferred Qualifications

• Exposure to Jenkins CI CD pipelines or terraform.
• Fluency with ServiceNow & Reporting
• Solid understanding of monitoring tools and monitoring techniques with focus on problem determination and prevention. 
• Exposure to Cloud platforms like Azure or Google Cloud is an add-on. Exposure to AI/ML technologies, AI‑enabled infrastructure, or relevant AI certifications is a plus

Additional Details

• Timings: Rotational (24*7)

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full time(4:45p-1:15a)AWMPO AWMP&S President's OfficeTechnology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.