Engineer - ISM (System Administrator)

The Engineer – ISM provides advanced technical support for enterprise infrastructure environments. Your role will involve diagnosing, troubleshooting, repairing, and debugging complex systems when issues are escalated beyond first‑line support. The engineer will work with field engineers, technicians, and product support teams to resolve system malfunctions, report design or reliability issues, and support customer installation and training activities. You are expected to have technical expertise in highly sophisticated environments.

Your Responsibilities:

1. System Administration

• Maintain VMware, Nutanix AHV, and Red Hat environments.

• Administer, configure, and monitor virtual machines using vCenter.

• Configure and manage virtual and storage environments across multiple data centres.

2. Product Management

• Plan, coordinate, and execute installations, upgrades, patches, and hotfixes.

• Help deploy application software and hardware on server and desktop platforms.

3. Security & Hardening

• Implement security best practices and system‑hardening techniques following defined procedures.

• Maintain compliance with organisational policies.

4. Backup & Recovery

• Ensure regular backups are performed and validated.

• Support disaster recovery (DR) processes and documentation.

5. Incident & Problem Management

• Troubleshoot, resolve, and escalate incidents following ITSM/ITIL processes.

• Participate in root cause analysis (RCA) for major incidents.

• Provide technical support to teams when first‑line support is unable to resolve issues.

6. Documentation & Reporting

• Maintain accurate system documentation, architecture diagrams, and configuration records.

• Provide regular updates and reports on system health, incidents, and maintenance activities.

7. Project & Cross‑Functional Support

• Collaborate with project teams to design and implement Linux‑based solutions.

• Support mission‑critical server and storage environments (SAN/NAS technologies).

• Support customer/user training for technical products.

The Essentials - You Will Have:

• Bachelor's Degree in Computer Systems Engineering, Software Engineering or a related technical discipline

• Minimum 2 years of hands‑on experience in system administration, especifically with VMware and Nutanix.

• Expertise in Instal, configure, securing, and monitoring VMware vSphere ESXi clusters, and Windows Server 2019 or later (Active Directory, DNS, DHCP, File & Print Services)

• Experience supporting large‑scale or critical server/storage environments (SAN/NAS).

• Experience installing and configuring applications and software.

• Familiarity with Nutanix AHV, Red Hat, and enterprise Linux environments (preferred).

• Certification (Preferred): VMware Certified Professional (VCP)

The Preferred - You Might Also Have:

• Analyze complex issues and evaluate identifiable technical factors.

• Demonstrate sound judgment in selecting methods and approaches to achieve objectives.

• Experienced in resolving diverse technical problems with creativity and efficiency.

• Work under goals-based assignments and independently determine the processes to meet goals.

What We Offer:

Our benefits package includes …

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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