Business Office Manager

Gloucester, Virginia

Overview
Is responsible for the timely input of information within the accounting systems, overseeing delinquent accounts, as well as working closely with residents and family members to answer questions related to billing, account activity, and insurance issues. This position is also the contact on the campus with responsibilities for Human Resources related tasks such as maintaining employee files, timekeeping and explaining Riverside Health System policies, procedures and benefits.

What you will do

• Inputs and reviews all resident billing information to ensure accurate charges. Maintains all records accurately and according to all insurance regulations and departmental policies.
• Reconciles patient trust fund and petty cash boxes, receives deposits and maintains correct balances in each fund. Also maintains facility cash journal receipts and accepts and forwards payments on resident accounts when submitted.
• Assists residents/family members with billing questions. Contacts insurance companies, Medicare, and or Medicaid about resident billing concerns.
• Responsible for tracking, collecting and reporting on Accounts Receivable as they come due. Director will contact residents/family when needed and update information in computer as necessary. Provides monthly report to Administration for financial summary regarding status of A/R accounts and any progress made toward collecting on them.
• Director will review assigned accounts for accuracy of demographic information, prepare account adjustments and/or charge corrections.
• Works closely with Admissions/Administration during the admission and discharge process to supply needed financial information necessary to plan for future resident activity. Also corresponds with insurance companies, Medicare and Medicaid determine eligibility when needed.
• Inputs, tracks and communicates important facility census data to identified people. Performs resident account updates as changes to their accounts occur in Ultracare computer system. Also prepares month end reports and provides LTC business office with account information as needed.
• Maintains positive employee relations within the Department as observed from employee comments, employee satisfaction survey results, turnover rates, feedback from Human Resources Department, exit interviews, etc.
• Remains current with all related regulatory and business related practices to ensure the proper operation of the business aspect of the facility. Acts as facility resource on HIPAA issues as well.
• Acts as a liaison between the office and Human Resources for basic, everyday functions. Responsible for filing documents in employee files, auditing incoming employee files and tracking outstanding items. Distributes information to employees such as posting flyers or delivering information related to Human Resources functions to employees in a timely and accurate manner. Acts as a contact for badge access/problems for the office. Ensures employees get any appropriate Human Resources forms they need such as direct deposit forms, Family Medical Leave forms, etc. Understands and stays current on basic Human resources laws and policies such as FMLA and the appropriate actions needed.
• Act as facility liaison between residents/resident family members and LTC business office answering questions regarding resident charges.
• Corresponds with local Department of Social Services for current and potential Medicaid recipients.

Qualifications

Education

• Bachelors Degree, Business (Preferred)

Experience

• Recent relevant experience (Required)
• Supervisory experience (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.