Senior Staff Engineer, CRM Salesforce (Service Cloud)

• Total Experience 8+ years
• Strong experience in Salesforce development, customization, and architecture.
• Strong experience in expertise in Service Cloud
• Strong proficiency in: Apex programming, Lightning Web Components (LWC), SOQL, API integrations, Visualforce
• Hands-on experience with Einstein Bots, Einstein Analytics, Einstein Discovery, Contact Center integrations
• Hands-on experience with Salesforce Lightning Customization and SLDS.
• Good understanding of conversational flow design and bot frameworks
• Experience working with tools such as Git, Jira, VS Code, and Postman.
• Ability to work effectively in Agile/Scrum environments.
• Strong understanding of Salesforce configuration including Flows, Workflows, Approvals, and Automation.
• Proven experience in designing and implementing integrations using REST, SOAP, and OAuth 2.0.
• Strong analytical, problem-solving, and communication skills with the ability to work directly with customers.

RESPONSIBILITIES:

• Writing and reviewing great quality code
• Develop and customize Salesforce solutions with a strong focus on Service Cloud
• Design, build, and maintain applications using Apex, Lightning Web Components (LWC), and SOQL.
• Implement and manage Einstein Bots and conversational interfaces for customer engagement
• Design and optimize conversational flows and bot frameworks
• Integrate Salesforce with external systems using REST/SOAP APIs.
• Work on Einstein Analytics and Einstein Discovery to deliver insights and intelligent features.
• Support and enhance contact center solutions and unified messaging capabilities (if applicable)
• Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.
• Participate in Agile/Scrum ceremonies, including sprint planning, stand-ups, and retrospectives.
• Ensure code quality, perform testing, and maintain documentation.
• Maintain solution documentation, technical designs, and deployment guides.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.