Credit Analyst

Company Overview SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! Position Overview Perform collection and administrative duties for customer accounts, including telephone and email follow up with customers. Location & Schedule: This is an in‑office role located in Winston‑Salem, NC , with an expectation of working onsite five days per week. What you’ll do: Systematic review and analysis of customer accounts to identify required follow up needed. Manage customer accounts to maintain low levels of delinquency. Negotiate, within pre-approved limits, payment plans and workouts, as needed, with past due customers along with resolution of unpaid finance charges. Deploy effective methods for follow up to insure agreed upon customer deliverables pertaining to account status are met. Process and post customer payments. Identify, monitor and resolve unapplied payments, credit memos and returns. Work closely and communicate effectively with company key account managers. Skills We Are Seeking Team player with the ability to work well with small accounting team. Strong organizational skills with the ability to multi-task. Possess effective customer service, retention and collection skills. Customer centric. Goal and results oriented. andds Hands on and details oriented. Possess traits to adapt and flex to work with differing customer personalities. Education and Experience: High school diploma or equivalent. 5 years of experience in collections and customer service. Basic accounting knowledge a plus. Compensation & Benefits: Competitive Compensation Medical, Dental and Vision plans Paid Time Off, Paid Holidays DailyPay available! 401k with company match Tuition Reimbursement Lucrative Associate Referral Program Company Apparel and Work Boot Vouchers Opportunity for Advancement Paid Training and Business Certifications Available Free Counseling Services/Employee Assistance Program Life Insurance and Short- and Long-Term Disability Insurance Product Discounts Most Branches never work Sundays! THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION. SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law. This position requires that candidates be authorized to work in the U.S. We are unable to provide sponsorship. If you are ever unsure whether a message is really from SiteOne, here’s how to protect yourself from recruiting scams: SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews All SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com/ SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent. You can always reach our SiteOne team directly at Recruiting@siteone.com to confirm Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws. Perform collection and administrative duties for customer accounts, including telephone and email follow up with customers. Location & Schedule: This is an in‑office role located in Winston‑Salem, NC , with an expectation of working onsite five days per week. What you'll do: Systematic review and analysis of customer accounts to identify required follow up needed. Manage customer accounts to maintain low levels of delinquency. Negotiate, within pre-approved limits, payment plans and workouts, as needed, with past due customers along with resolution of unpaid finance charges. Deploy effective methods for follow up to insure agreed upon customer deliverables pertaining to account status are met. Process and post customer payments. Identify, monitor and resolve unapplied payments, credit memos and returns. Work closely and communicate effectively with company key account managers. Team player with the ability to work well with small accounting team. Strong organizational skills with the ability to multi-task. Possess effective customer service, retention and collection skills. Customer centric. Goal and results oriented. andds Hands on and details oriented. Possess traits to adapt and flex to work with differing customer personalities. Education and Experience: High school diploma or equivalent. 5 years of experience in collections and customer service. Basic accounting knowledge a plus. Compensation & Benefits: Competitive Compensation Medical, Dental and Vision plans Paid Time Off, Paid Holidays DailyPay available! 401k with company match Tuition Reimbursement Lucrative Associate Referral Program Company Apparel and Work Boot Vouchers Opportunity for Advancement Paid Training and Business Certifications Available Free Counseling Services/Employee Assistance Program Life Insurance and Short- and Long-Term Disability Insurance Product Discounts Most Branches never work Sundays! THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION. SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law. This position requires that candidates be authorized to work in the U.S. We are unable to provide sponsorship. If you are ever unsure whether a message is really from SiteOne, here's how to protect yourself from recruiting scams: SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews All SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com/ SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent. You can always reach our SiteOne team directly at Recruiting@siteone.com to confirm Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.