Radiation Oncology Patient Rep

Department Radiation Oncology_UPA Job Summary The Radiation Oncology Patient Representative is responsible for providing exceptional patient services support to ensure quality patient experience throughout the scheduling process for Radiation Oncology Consultation and/or HDR/ Brachytherapy scheduling. In this role, the incumbent collaboratively with all stakeholders to promote efficiency and effectiveness in the services being provided, as well as serves as a liaison between physician, patient, facility staff to manage the eligibility for services process Required Qualifications - Require a minimum of five (5) years of healthcare or customer service industry experience. - Require Certified Healthcare Access Associate (CHAA), or become certified within one (1) year of employment/start in the position. Preferred Qualifications - Prefer previous outpatient clinic or physician office experience. - Prefer demonstrated ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness. - Prefer demonstrated ability to follow both, written and verbal instructions, as well as policies and procedures. - Prefer demonstrated ability to establish and maintain professional relationships and collaborative teamwork approach to providing the highest possible level of service. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education AD: Associate's Degree Employment Screening Requirements As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/ - Require a minimum of five (5) years of healthcare or customer service industry experience. - Require Certified Healthcare Access Associate (CHAA), or become certified within one (1) year of employment/start in the position. - Prefer previous outpatient clinic or physician office experience. - Prefer demonstrated ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness. - Prefer demonstrated ability to follow both, written and verbal instructions, as well as policies and procedures. - Prefer demonstrated ability to establish and maintain professional relationships and collaborative teamwork approach to providing the highest possible level of service.