Medical Assistant

Overview The Medical Assistant is accountable for the provision of care as delegated according to the policies, procedures and standards of Conway Regional Health System. The Medical Assistant will demonstrate a commitment to teamwork through effective collaboration efforts. SAFETY SENSITIVE POSITION: This position is a designated as “Safety Sensitive Position” under Act 593 of the State of Arkansas. An employee who is under the influence of Marijuana constitutes a threat to patients/customers which Conway Regional is responsible for in providing and supporting the delivery health care related services. Responsibilities Clinical Duties Room patients and obtain vital signs, medical history, and chief complaints Prepare patients for ENT-specific exams and procedures (e.g., ear cleanings, scopes, minor procedures) Assist providers during examinations and in-office procedures Perform basic clinical tasks such as: Assisting with nasal endoscopy setup Instrument setup and turnover Ensure exam rooms are stocked, cleaned, and compliant with infection control standards Accurately document patient information in the EMR in real-time Complete and/or assist with required clinical tools (e.g., screenings, risk tools if applicable) Other Duties Assist with scheduling, referrals, and follow-up appointments Support referral loop closure by tracking and ensuring completion of outside referrals Communicate test results and provider instructions to patients as directed Manage incoming calls, messages, and patient portal communications appropriately Verify patient information and assist with prior authorizations when needed Qualifications MINIMUM JOB QUALIFICATIONS : Education & Experience High school diploma or equivalent required Medical Assistant certification preferred (CMA, RMA, or equivalent) Previous experience in ENT, surgical clinic, or specialty clinic preferred Skills & Competencies Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Attention to detail and strong organizational skills Basic clinical knowledge and willingness to learn ENT-specific procedures Proficiency in EMR systems Team-oriented with a positive attitude Clinical Duties Room patients and obtain vital signs, medical history, and chief complaints Prepare patients for ENT-specific exams and procedures (e.g., ear cleanings, scopes, minor procedures) Assist providers during examinations and in-office procedures Perform basic clinical tasks such as: Assisting with nasal endoscopy setup Instrument setup and turnover Ensure exam rooms are stocked, cleaned, and compliant with infection control standards Accurately document patient information in the EMR in real-time Complete and/or assist with required clinical tools (e.g., screenings, risk tools if applicable) Other Duties Assist with scheduling, referrals, and follow-up appointments Support referral loop closure by tracking and ensuring completion of outside referrals Communicate test results and provider instructions to patients as directed Manage incoming calls, messages, and patient portal communications appropriately Verify patient information and assist with prior authorizations when needed MINIMUM JOB QUALIFICATIONS : Education & Experience High school diploma or equivalent required Medical Assistant certification preferred (CMA, RMA, or equivalent) Previous experience in ENT, surgical clinic, or specialty clinic preferred Skills & Competencies Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Attention to detail and strong organizational skills Basic clinical knowledge and willingness to learn ENT-specific procedures Proficiency in EMR systems Team-oriented with a positive attitude