Customer Service Representative E-Commerce

To be a family that uses our collective superpowers to do significant good. As a Customer Service Representative for OnlineComponents.com , A Master Electronics Company , you'll be the main point of contact for our customers through phone and email. Location: Phoenix, AZ Pay Range: $18 - $21 / Hourly What you will do? Deliver responsive customer support via phone and email, building trust and ensuring a positive customer experience in the electronics component sales industry Manage order-related requests including order entry, shipment tracking, returns, and cancellations with accuracy and urgency Communicate technical product specifications, competitive pricing, and real-time availability details for electronic components to enable informed customer purchasing decisions Resolve product, shipping, and payment issues efficiently to minimize disruption and maintain customer satisfaction Partner cross-functionally with internal teams to expedite issue resolution and support seamless service delivery Consistently achieve or exceed customer service performance goals while contributing to team success What you bring to the table! You’re a great communicator and can connect with people easily Multitasking? No problem. You can prioritize and manage your time like a pro Whether working independently or collaboratively, you excel at achieving team goals Comfortable using Microsoft Office and CRM tools You’ve got sharp problem-solving skills and can analyze situations on the fly Experience with Zendesk or other customer service platforms? That’s a bonus High school diploma, equivalent, or comparable professional experience (preferred) Why do you want to work with us Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy Secure Your Future: 401(k) match program where you are vested from day-one Invest in Your Education: Tuition assistance empowers you to further your education and career Employee Assistance Program (EAP) and other incentives : Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more Enjoy Work-Life-Harmony : Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups Provide Additional Financial Security: Company-funded and v oluntary AD&D Life Insurance for you and your loved ones If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness Equal Opportunity Employer At Master Electronics , we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential. Headquartered in sunny Phoenix, AZ, we’re a leading global authorized distributor of electronic components , and have been proudly family-owned for over 50 years. What’s our secret? It’s simple: strong relationships, responsive service, and genuine added value . These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe. We’re also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed . Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic. We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind. This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events. Deliver responsive customer support via phone and email, building trust and ensuring a positive customer experience in the electronics component sales industry Manage order-related requests including order entry, shipment tracking, returns, and cancellations with accuracy and urgency Communicate technical product specifications, competitive pricing, and real-time availability details for electronic components to enable informed customer purchasing decisions Resolve product, shipping, and payment issues efficiently to minimize disruption and maintain customer satisfaction Partner cross-functionally with internal teams to expedite issue resolution and support seamless service delivery Consistently achieve or exceed customer service performance goals while contributing to team success You're a great communicator and can connect with people easily Multitasking? No problem. You can prioritize and manage your time like a pro Whether working independently or collaboratively, you excel at achieving team goals Comfortable using Microsoft Office and CRM tools You've got sharp problem-solving skills and can analyze situations on the fly Experience with Zendesk or other customer service platforms? That's a bonus High school diploma, equivalent, or comparable professional experience (preferred)