Workplace Experience Specialist

Harness is looking for a Workplace Experience Specialist to serve as the first face of our Boston office. This role’s focus is creating an engaging and welcoming atmosphere by welcoming guests and supporting employee-facing services. This position will require the person to be in the office full-time. This role will report to the Senior Manager, Workplace Design + Experience and work closely with the global Workplace Design + Experience team.

• In-office Monday through Friday during standard business hours with flexibility to work outside of standard hours as needed
• Be the main point of contact for workplace operations, focusing on providing a positive experience for team members and guests.
• Manage inbound and outbound USPS mail, packages, and various carrier deliveries.
• Oversee the day-to-day appearance of our facilities to ensure our physical spaces are clean, functional, and presentable at all times; proactively ensure any facility issues are resolved quickly.
• Monitor the Freshservice ticketing system for the Boston office and follow the process of assigning tickets to the appropriate team member.
• Coordinate the content collection and updating of our knowledge-sharing pages for the internal team playbook and external employee information pages.
• Lead daily workplace operations, utility services and ensure a safe and healthy work environment, including communicating updates in a timely manner.
• Assist in vendor management to ensure the office remains well-supplied and operates seamlessly.
• Plan and execute engaging initiatives & events to build internal culture, such as company happy hours, team-building opportunities, and in-office programming.
• Assist with new hire onboarding.
• Perform ad hoc projects and tasks.

• Prior experience in Reception, Hospitality, or Customer Service role
• Ability to work from our office Mon-Fri
• Customer service oriented
• A problem solver
• Stellar communication skills and a high EQ, with an ability to strike the right tone in emails and verbal communications
• Technological literacy and ability to quickly learn and navigate new tools (MS Office, Google Mail, Slack, Zoom, Envoy, Ticketing systems, etc.)
• Super-flexible, adaptable, practical, and agile
• Experience in assisting with office relocations is a plus, although not required.
• Ability to work independently, follow directions, and work well as part of a team
• Proactive and assertive approach to completing tasks and responsibilities; excel at anticipating needs
• Excellent time management skills, ability to multitask and prioritize work.

Work Location

• Onsite in our Boston office Monday-Friday

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

The anticipated base salary range for this position is $65,000 to $70,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.