Aussie Product Support Specialist

What You’ll Do 

• Assist brokers and customers with Aussie White Label products, providing expert support on loan servicing and product inquiries. 
• Handle repayment changes, statements, internet banking support, broker escalations, settlements, and more. 
• Provide first-call resolution across multiple channels – phone, email, and messaging platforms. 
• Ensure compliance with policies, industry regulations, and internal procedures. 
• Collaborate with internal teams to improve processes and enhance customer experiences. 

• 1 year minimum customer service experience, ideally in a call centre, finance, banking, or mortgage industry. 
• Candidates will undergo a writing examination
• Can start by February 09, 2026
• Able to attend onsite 1–2 times a week during the training period (estimated 1-3 months) and at least twice a month thereafter
• Strong verbal and written communication skills in English. 
• Comfortable with both inbound and outbound calls; including emails and written tasks
• Willing to work on early day shift schedule (AU time).
• Ability to handle objections, resolve complaints, and provide clear, professional support. 
• Tech-savvy – experience with CRM systems and Microsoft Office (Excel, Outlook, Word). 
• A self-motivated team player who thrives in a fast-paced, high-volume environment. 
• Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces)

Successful candidates must have a stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture (desk and office chair)

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least twice a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.