Training Instructor, FSD - Chattanooga, TN

SUMMARY:
Primarily assigned to instruct specific training classes or lessons; Plans, schedules, coordinates, facilitates, and presents training focused on providing the highest quality instruction for security personnel contracts supported by the Federal Services Division (FSD) and any training offered by the Walden Training Academy. Instruction may occur both individually and in group settings, covering the use of various security equipment and task performance. Requires an advanced level of interaction skills, often dealing with participants who are learning new skills for the first time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participates with the training team to analyze contract statements of work and other mandates to determine training requirements within the FSD;
• Facilitates individual training, group instruction, demonstrations, meetings, and conferences, as directed by the Academy Manager or Director of Operations and Training;
• Responsible for all contract training compliance mandates within the FSD;
• Creates and edits training programs in accordance with Statements of Work requirements and customer approval requirements;
• Coordinates and facilitates assigned training programs, re-training programs, annual in-service training, and specialized training sessions for protective security officers, court security officers, and security supervisors within the FSD;
• Assists in business development, capture management, and proposal production efforts, including, but not limited to, serving as a subject matter expert, drafting training narrative for proposal efforts;
• Supports onboarding activities within the FSD and delivers orientation training to new employees;
• Maintains records and prepares accurate and timely reports both manually and through automated methods (LMS);
• Records and maintains certification requirements and credentials.
• May assist in facilitating licensure to ensure 100% compliance:
  • Assemble packets for submission to Local, State, and Federal agencies for training approvals.
  • Assist in online applications for submission
• Performs all other duties as assigned by the Academy Manager or Director of Operations and Training.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.

COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in
  various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate degree from a college or university; three years of training; or equivalent combination of education and experience in classroom instruction.
• Ability to obtain State Trainer Certification(s)
• Prior Law Enforcement, Military training instructor preferred.
• Weapons Trainer Certification is preferred. (NRA, USCCA, POST Law Enforcement, FLETC).
• Non-lethal weapons certification is preferred (baton, OC, handcuffs, etc.).
• Must be at least 21 years of age; Ability to pass a pre-employment drug screen and criminal background check. Must be able to travel up to 10%.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language. Ability to write reports, internal business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:
Ability to solve practical problems; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS:
To perform this job successfully, the Training Instructor must possess intermediate to advanced skills in Microsoft Office software, including Word, Excel, Outlook, and PowerPoint, and should have a working knowledge of Learning Management Systems, Internet programs, and other software as required.

CERTIFICATES, LICENSES, REGISTRATIONS:
Current/valid state driver’s license
None required. Will be eligible to participate in the company's continuing education program to gain future certifications.

OTHER QUALIFICATIONS:
Must be able to pass a background and drug test.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

OTHER TASKS:
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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