Resort Services Operator

In this role, you’ll handle and route calls, assist guests and team members with accurate information, and ensure service standards are consistently met while supporting daily communication across departments.

As the Resort Services Operator, you will: 

• ​Consistently meet all departmental standards including quality assurance monitoring percentages provided by management.
• Maintains standards as outlined by management on service, delivery, and quality of call content.
• ​Answers, screens, and routes calls including inbound and internal calls.
• ​Produces reports on request of call detail by department, extension, group, or location.
• Supply information to callers and records messages.
• Maintain necessary automated systems and manual processes to insure delivery of wake-up calls. Placement of wake-up calls.
• ​Make nightly courtesy calls as directed.
• ​Receive, log, and secure all guest & internal mail/packages/faxes.
• Maintains and shares information on business changes with co-workers.
• Utilizes desktop software applications to provide service support for call volume at each specific location. This will include the on-line telephone directory.
• Other duties as assigned.

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: 

• Integrity 
• Passion
• Work Ethic 

• 2 years of relevant telephone experience in the customer service area.
• Able to work nights, weekends, and holidays.
• Ability to utilize effective communication, note-taking, and reporting.
• Basic knowledge of desktop software applications.
• Experience in hospitality (preferred)​.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.