Supervisor, Case Management

Case Management Supervisor (RN)

Baystate Noble Hospital, Westfield, MA

Full-Time | 1st Shift (40 hours)

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a Registered Nurse Care Management Supervisor to join the team at Baystate Noble Hospital.

Position Highlights

The Care Management Supervisor leads a team of Case Managers and Utilization Review (UR/UM) Nurses, ensuring high-quality, patient-centered care coordination. This role oversees daily operations, discharge planning, length of stay (LOS), and resource utilization, driving strong clinical and financial outcomes.

This role partners with physicians, interdisciplinary teams, and payers to ensure appropriate level of care, medical necessity, and smooth post-acute transitions while maintaining compliance with evidence-based guidelines.

Schedule and Details

• Non-bedside role
• Full-time, 40 hours per week
• First shift

Key Responsibilities

Leadership and Team Management

• Supervise daily workflows, staffing, and performance of Case Management and UR/UM teams
• Lead hiring, onboarding, training, and staff development
• Promote a collaborative, patient-focused environment

Care Coordination and Utilization Management

• Oversee discharge planning and transitions of care
• Ensure appropriate admissions, continued stay reviews, and level of care
• Monitor length of stay, high-cost cases, and escalations

Quality and Outcomes

• Lead quality improvement initiatives and support evidence-based practice
• Utilize tools such as InterQual and Midas
• Partner with physicians and Physician Advisors on complex cases and denials

Collaboration and Communication

• Act as liaison between clinical teams, leadership, and payers
• Educate providers on length of stay, medical necessity, and payer requirements

Discharge Planning

• Support efficient patient progression and timely discharges
• Coordinate post-acute care and address barriers to discharge

Qualifications

Required

• 3+ years of Case Management experience
• Prior leadership or supervisory experience
• Active Massachusetts RN license
• BLS or CPR certification through the American Heart Association
• Diploma in Nursing
• Strong knowledge of utilization review and care coordination

Preferred

• Acute care or hospital experience

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Competitive compensation
• Comprehensive medical, dental, and vision insurance
• Tuition and certification reimbursement
• Forgivable loan and first-time homebuyer programs
• Wellness reimbursement and financial coaching
• Additional insurance options including pet, home, and auto

About Baystate Noble Hospital

Baystate Noble Hospital is a community hospital in Westfield, MA, offering emergency care, surgical services, cardiopulmonary care, rehabilitation, cancer care, and behavioral health. As part of Baystate Health, staff benefit from advanced resources and technology while maintaining a close-knit, community-focused environment.

Build the career you deserve. Apply today. You belong at Baystate.