NGIS Front Desk Clerk

Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies, and critical infrastructure sectors, is seeking an NGIS Front Desk Clerk to support a unique US Navy program based on the island of Diego Garcia.

Job Responsibilities:

• Provide 24/7 front desk operations, including holidays, to support the Navy Gateway Inns & Suites (NGIS).
• Deliver exceptional customer service to guests, ensuring all questions and concerns are promptly addressed.
• Perform check-in and check-out procedures efficiently, and handle reservations, cancellations, and modifications.
• Explain key information to all guests, including but not limited to:
  • Cancellation Policy.
  • Leisure Traveler Policy.
  • Certificate of Non-Availability Policy.
• Process guest payments and accurately maintain financial and reservation records in a computerized system.
• Assist in coordinating room assignments and addressing special guest requests.
• Respond to guest service calls and provide assistance or escalate issues to management as required.
• Maintain front desk areas in an organized and professional manner, ensuring a welcoming environment for all guests.
• Follow established protocols for safeguarding guest information and addressing security concerns.

Minimum Requirements:

• 1-3 years of relevant customer service or hospitality experience.
• High school diploma or equivalent.
• Must be certified by a NEXCOM NGIS Certified Front Desk Associate Trainer (or obtain certification upon hiring).
• Strong communication and interpersonal skills, with fluency in English for both written and oral communication.
• Must be proficient in using computer systems and software to manage reservations, financial transactions, and guest records.
• Must be in possession of a valid passport and be able to travel internationally.
• Passport should be valid for a minimum of one (1) year or more at the time of hiring.
• Ability to successfully pass contract medical requirements and maintain requirements for the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization.

Preferred Qualifications:

• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce is preferred.
• Valid country driver’s license and passport.
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
• Knowledge of NGIS operations, policies, and procedural requirements.
• Experience with hospitality management or lodging systems.
• Strong organizational and multitasking abilities, with the ability to work effectively in a fast-paced environment.

OTHER RESPONSIBILITIES
Safety: Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.

Quality: Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance: Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.