Client Technical Support Senior

In cooperation with local and remote Experian team members, actively works to provide ongoing data analysis, manage projects, and ensure that client orders are processed accurately and punctually per technical specifications.  You will provide technical support, troubleshooting and process execution.

• Collaborating with internal groups to define process requirements for projects.
• Interpreting project specifications and utilizing the most effective approach to produce the desired results accurately and efficiently.
• Analyzing client data to validate accuracy and determine next steps.
• Entering or altering program logic to start production process or equivalent actions dependent on computing environment used.
• Providing technical support including testing, debugging, troubleshooting, and implementing necessary program changes, updates, or additions.
• Monitoring accuracy and completeness of all assigned projects.
• Communicate status with team members and end users within client expectations.

Qualifications

• 2+ years experience in a technical processing environment. Technical Bachelor’s degree in progress or complete, basic programming skills and desire to develop skills within open systems environments. SQL and Alteryx skills preferred.
• Amazon Web Services (Athena and S3) and Visual Studio skills preferred.
• Excellent problem solving and analytical skills
• Strong PC skills in MS Office, Strong attention to detail and organizational skills
• Excellent problem solving and analytical skills, Ability to work independently, Ability to communicate fluently in English, Basic project management skills, Excellent multitasking capabilities

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.