Sr Mgr-Account Management

In this role, you will have to:
Support USA, Canada, and UK retail sector for an e-commerce client specialized in home good and furniture. 
Work involves survey analysis, PowerPoint report making, survey data analysis & checking, verifying against earlier reports, conduct quality checks
PowerPoint template creation & data population, adherence to client's report publishing guidelines & PPT formatting requirements.
Minute eye for details needed for PPT creation, self-QC and delivery
Adherence to SLA on quality includes accuracy of data analysis and formatting requirements
Responsible for the first round of quality control for language, data analysis, PPT template creation & data population
Learn and work on survey administration tools like Decipher for survey testing and survey programming
Good English comm skills, able to communicate one's opinions and discuss with team, should be a collaborator, self-starter, upskill MS Office skills
Shift timing: Monday to Friday (US timings)

Qualifications

Our most successful candidates will have:
Bachelor/Master Degree in Business or Commerce will be considered an asset
Proficient in MS Office applications
Minimum 3 years of experience in operations management
Minimum 5 years of experience in contact center industry
Experience in client relationship management and employee development/coachingExperience dealing with escalated issues in a contact center capacity

The ability to successfully work across cross-functional teams

A positive work ethic and commitment to achieve the best possible outcomes

The passion to be a role model that exemplifies our

10 Things (cultural values)

Possess exceptional time management,

organizational and prioritization skills to complete work in a timely manner

Excellent communication skills; listening, verbal and written

Ability to assess the "big picture" and draw connections between inputs and outputs

Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations

Ability to use spreadsheet applications to maintain

and develop operational and financial data reporting

All your information will be kept confidential according to EEO guidelines.