Room Service Order Taker

• Answer incoming calls for room service orders in a polite and professional manner
• Accurately record guest orders and special requests
• Suggest and upsell menu items to enhance guest experience and increase revenue
• Coordinate with kitchen and service staff to ensure timely order preparation and delivery
• Ensure all orders are entered correctly into the POS system
• Follow up with guests to confirm satisfaction and resolve any issues
• Maintain knowledge of menu items, ingredients, and preparation methods
• Handle guest complaints or escalate to the supervisor when necessary

Diploma or Degree equivalent (Hotel Management preferred)