Sales Manager

Job Title: Sales Manager

Department: Sales and Marketing

Location: Sofitel, Mumbai-BKC

Job Purpose

Within the framework of the sales policy, manage and implement sales and distribution strategy in his business scope (Segment or region) in order to increase the total sales volume and hotel Market Share.

Key Interactions

Internally

• DOSM,DOS& Director of Revenue,
• Marketing Team
• Global Sales Team-Account Managers.
•  International Sales Coordinators

Externally

• Corporate (B to B) clients including procurement, meeting planners, company decision makers.
• Wholesalers, Travel Agencies, MICE companies

Primary Responsibilities

•Understanding the global Accor sales strategy and distribution channels

•Being able to translate the strategy into a hotel approach

•Working with various hotel teams to achieve goals

•Collaborating permanently with the Account Managers and hotel teams in order to preserve the “one face to the customer” strategy.

Other Responsibilities

Financial

• Achieve business targets by managing the total revenue and Market share, develop where possible sales through TARS connected channels, in favor of hotel direct channels.

Operational

• Define and implement the hotel sales strategy in accordance with the country/brand global strategy
• Identify business opportunities and ensure clients loyalty in the hotel through the promotion and enrolment to Accor loyalty programs.

Business plan /Analysis

• Track, analyse and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.

Team Management

• Shadowing new joiners in the Sales Team.

General Duty

• Ensure that a “Sales culture & performance” is spread in the hotel, through the participation in Sales & Revenue meetings and regular information provided to the hotel teams

Competencies

Personal

• Result Oriented
•  Proactivity
• Analysis / Conceptualization / Strategy
• Persuasion
•  Sense of Relationship
•  External and internal environment understanding
•  Customer Focus

Technical

• Spoken and written English
•  Professional experience
•  Accor sales tools
•  Excel & PowerPoint
•  ANAIS
•  Distribution & Reservation systems
•  Sales techniques
•  Expertise in the segment

Knowledge and Experience

• Business or Hotel School / University degree
• Hotel operational experience is a plus
• Minimum 5 years of hotel sales experience

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times