Senior Business Analyst

The Big Picture  

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.  

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.  

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of “Connecting the world to share food and care for one another”, and our work directly impacts millions of food consumers in a trillion-dollar, global industry.  

For more information visit: www.syscolabs.lk  

The Opportunity

We are currently on the lookout for a talented Senior Business Analyst to join our team and contribute to the development of technology that’s leading Sysco’s digital transformation.

Responsibilities:

• Collaborating with on-site product teams to define, refine, and document product requirements aligned with business goals
• Analyzing stakeholder needs and translating them into clear, actionable specifications for product and engineering teams
• Partnering with product and delivery leadership to perform R&D based on the product roadmap, benchmarking against competitor solutions, and recommending improvements
• Facilitating requirement approvals and ensuring clear communication of business, functional, and user expectations across all stakeholders, including engineering, QA, and leadership teams
• Driving the resolution of open issues, supporting defect triaging, and ensuring alignment between product expectations and delivered solutions
• Bridging the gap between high-level product vision and delivery-level detail, ensuring requirements are implementation-ready
• Owning the planning and execution of business analysis deliverables, ensuring timely completion with a focus on quality and business value
• Managing functional test scenarios, supporting test execution, and conducting product demos and user training sessions as needed

Requirements:

• A Bachelor’s Degree in IT, Management, Economics, or Finance; a Master’s Degree will be an added advantage
• 3 - 4 years of experience in a similar role
• Prior experience in a software engineering or technical quality engineering role will be advantageous
• Experience working with software models; mainly Agile, RUP, and waterfall models
• Professional certifications such as CBAP/PMP/ACP will be an added advantage
• The ability to interface with onsite staff and function as the single point of contact for requirements
• A passion for innovative product design and the ability to foresee business trends
• Excellent logical and analytical skills, with a strong eye for detail
• Excellent communication skills, particularly in written and spoken English, and proven experience in writing user stories, use cases, and detailed software requirements specifications
• Must be curious and possess the ability to acquire domain business process and system knowledge as well as technical knowledge rapidly
• Excellent interpersonal and negotiation skills
• Should possess strong leadership, management, and organizational skills, including the ability to ensure schedules are met with a strong focus on quality
• Familiarity with AWS-hosted environments (e.g., ECS, EC2, CloudWatch) for product monitoring and deployment workflows
• Experience with Datadog for observability and incident investigation on mobile and web platforms is preferred
• Proficiency in SQL using tools like DBeaver or SQL Developer for data validation and analysis is an added advantage
• Knowledge in prompt engineering and AI-assisted development, leveraging tools like GitHub CoPilot to design and build innovative applications is a plus
• Exposure to Web App Development, Android app development, basic understanding of Java or Kotlin is a plus for collaborating effectively with engineering teams

Benefits

• An attractive base compensation package comfortably above market rates 

• Performance rewards and recognition  

• Comprehensive healthcare coverage 

• A health and wellness allowance 

• A team outing allowance 

• Paid birthday leave 

• Learning and development allowance 

• Overseas travel opportunities and exposure to client environments 

• A progressive culture that promotes work-life harmony and personal development  

Sysco LABS is an Equal Opportunity Employer.