Technical Program Manager

Role Definition
Serve as the strategic leader driving the transformation of the Mining Technology Academy (MTA) into an AI-enabled, interactive learning ecosystem tailored for Caterpillar’s global mining community. This foundational role empowers dealers and customers by improving efficiency in mining operations and MineStar™ product adoption. It brings a strong mining perspective and deep understanding of user, customer, and dealer needs to create engaging, data-driven learning experiences that accelerate adoption and deliver operational excellence.
 

Responsibilities

• Strategic Leadership: Define and execute the vision for MTA as a next-generation learning platform aligned with enterprise goals and mining industry needs.
• Innovation Delivery: Introduce AI technologies, gamification, and advanced analytics to create immersive, personalized learning experiences.
• User Experience Excellence: Partner with state-of-the-art learning consultants to deliver a marked step-up in engagement and usability.
• Content Development: Lead a dedicated team of 12–15 specialists (content developers, translators, multimedia experts) to design and deploy new learning modules.
• Stakeholder Collaboration: Work closely with MineStar™ Implementation teams, Product Support, and global stakeholders to ensure solutions address operational challenges.
• Global Engagement: Coordinate with regional learning champions; limited travel (2–3 trips annually) for stakeholder alignment and rollout.

Degree Requirement

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 10+ years of experience in mining technology, MineStar™ implementations, or digital mining solutions.
• Strong understanding of mining operations, automation, and workforce enablement.
• Proven ability to lead cross-functional teams and manage global stakeholders.
• Excellent communication skills—assertive, trust-building, and stakeholder-focused.
• Highly self-organized with a strong sense of accountability for deliverables.
• Working knowledge of LMS/LXP platforms, SCORM/xAPI, or willingness to learn modern learning technologies.

Skill Descriptors
Information Technology Trends: Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization.
Level Working Knowledge:
• Discusses existing and planned IT technologies relevant to own function.
• Participates in at least one major IT initiative within own function.
• Discusses several pertinent technology trends.
• Reviews organization's recent experience in introducing new technologies.
• Seeks the appropriate experts to obtain information or ask questions.

Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Level Working Knowledge:
• Contributes to short-term operational plans.
• Anticipates and adapts to plan changes.
• Monitors progress of work against plan as required to meet objectives.
• Reports variances and makes agreed-upon corrections.
• Under guidance, develops tactical plan for own direct responsibility.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Basic Understanding:
• Provides examples of the characteristics of effective business relationships.
• Identifies key business relationships in own organization.
• Describes the nature of a productive business relationship.
• Explains the benefits of building business partnerships.

Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
Level Working Knowledge:
• Maintains a strong internal network that promotes informal collaboration.
• Shares information that may be relevant to other teams across divisions.
• Assesses the potential synergies from combining common practices across teams.
• Identifies differences among teams that could cause barriers to effective integration.
• Applies relevant information gathered from comparable teams to own team.

Managing People: Knowledge of processes involved in managing people; ability to lead successful teams, and diligently address issues related to performance and conflicts at the workplace.
Level Basic Understanding:
• Describes the general processes and procedures involved in people management.
• Identifies the needs of the organization and employees; matches them to appropriate solutions.
• Lists major activities performed in managing people at the workplace.
• Understands relevant systems, tools, and resources required for managing people.

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Level Extensive Experience:
• Utilizes preferred tools, techniques and methods for estimating project cost and time.
• Plans, estimates, staffs, organizes and monitors significant projects.
• Identifies risks and vulnerabilities; creates contingency plans.
• Conducts regular and ad-hoc project reviews with project team, sponsors, and clients.
• Maintains open communication among project participants and interested parties.
• Communicates reporting requirements; creates monitoring and control mechanisms.

Software Development Life Cycle: Knowledge of software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace.
Level Extensive Experience:
• Explains how to use multiple, vendor-provided or in-house structured methodologies.
• Describes tasks, tools and practices for converting software product requirements into a design.
• Demonstrates experience with all phases and deliverables of the product development methodology.
• Implements the generic functions, features and facilities of modern structured methods.
• Explores and evaluates major structured methodologies available in the marketplace.
• Consults on effective application of structured product development methodologies.