Customs Brokerage Agent

Major Duties and Responsibilities

A Customs Brokerage Agent will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.

• Daily execution of workflow and department metrics
• Enter declaration information from documents, or other sources into our customs entry system
• Follow, update and create SOP's for client requirements
• Actively seek efficiency and contribute ideas for enhancement of work product
• Accurate and timely invoicing and strong understanding of payable process
• Build and maintain strong relationships with the customers and government organizations
• Ensure compliance to regulations at all times, both internal and external
• Identify and manage exceptions while also identifying opportunities for continuous improvement
• Effectively manage and organize emails for timely follow up
• Collaborate with and support the team in a positive manner

 

 

• 4 year College Degree
• Customer Service experience and/or training; or equivalent combination of education and experience
• Critical Thinking and problem solving skills
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Strong desire to learn
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English

Reporting Structure

• Customs Brokerage Lead Agent, Supervisor and Manager

 

Expected pay range for this position: $23.00-$25.00 per hour. 

Expeditors offered benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days) 
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO guidelines.