Job Title:

Sr Salesforce (Service Cloud) Developer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Title: Sr Salesforce (Service Cloud) Developer

Location: Frisco, TX (2-3 days onsite/week - Hybrid model)

About the Role

We are looking for a seasoned Sr Salesforce Developer to design, build, and maintain solutions across our Salesforce ecosystem. You will work closely with business stakeholders, architects, and administrators to deliver scalable, high-quality implementations.

Key Responsibilities

Develop and maintain custom solutions using Apex (classes, triggers, batch jobs) and Lightning Web Components
Build and optimize automated business processes using Flow Builder
Configure and customize Experience Cloud sites using Site Builder, including public and authenticated portals
Support and extend Sales Cloud and Service Cloud implementations (cases, entitlements, omni-channel, CPQ as applicable)
Manage release pipelines and deployments using Copado, including pipeline configuration, user stories, and quality gates
Collaborate with admins and architects on data modeling, security, and integration design
Write unit tests meeting Salesforce coverage requirements and participate in code reviews
Mentor junior developers and contribute to technical design decisions
Troubleshoot production issues and optimize existing implementations for performance

Required Skills & Experience

8+ years of overall software development experience
6+ years of hands-on Salesforce development within the Salesforce ecosystem
Expert-level proficiency in Apex — triggers, classes, async patterns (Batch, Queueable, Scheduled)
Deep experience with Flow Builder (Record-Triggered, Screen, Scheduled flows)
Proven track record building and managing Experience Cloud sites with Site Builder
Strong working knowledge of Sales Cloud and Service Cloud configuration and customization
Experience using Copado for CI/CD and release management
Strong understanding of the Salesforce security model (profiles, permission sets, sharing rules)
Experience with SOQL/SOSL and governor limit awareness
Demonstrated ability to lead technical initiatives and translate business requirements into scalable solutions
Experience with LWC and Aura components
Knowledge of REST/SOAP integrations and Named Credentials, alongside Conductors.
Background in enterprise-scale Salesforce implementations

Nice to Have

Salesforce certifications (Platform Developer I/II, Experience Cloud Consultant, Service Cloud Consultant)
Exposure to Copado Robotic Testing or Copado Functions
Experience within Agent force, integrating with LLM model case management.

The base salary range for this position is $92,250 - $118,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The deadline to apply for this position is: 04/08/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/

#WAH

#LI-FriscoTX

#Concentrix

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

Sr Salesforce (Service Cloud) Developer

Job description

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