Sales Support & Services Civil

Job Description:

Job Summary

The Sales Support & Services Civil will provide essential administrative and operational support to the civil aviation sales team, ensuring smooth sales processes, efficient customer service, and timely delivery of services.

Job Responsibilities

• Assist the sales team with preparing proposals, presentations, and sales contracts for civil aviation clients.
• Manage and update customer relationship management (CRM) systems with accurate sales data and customer interactions.
• Coordinate internal resources and external stakeholders to facilitate the timely delivery of products and services.
• Respond to customer inquiries and provide support regarding product information, order status, and after-sales service.
• Prepare and analyze sales reports, identifying trends and contributing to sales strategy development.
• Liaise with technical support teams to resolve customer issues and ensure high levels of customer satisfaction.
• Organize and maintain sales documentation, ensuring compliance with company policies and regulations.
• Support the planning and execution of marketing activities, including trade shows and customer events.
• Process sales orders and ensure accurate invoicing and payment tracking.
• Collaborate with logistics and supply chain departments to ensure efficient product delivery.

Job Qualifications

• Minimum a Bachelor's degree in Business Administration, Marketing, Aviation Management, or a related field.
• Proven experience (2+ years) in a sales support, customer service, or administrative role, preferably within the aviation industry.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Strong organizational skills with keen attention to detail and the ability to manage multiple priorities.
• Ability to work effectively in a fast-paced environment and as part of a team.
• Strong problem-solving skills and a customer-centric approach.
• Knowledge of civil aviation products, services, and market dynamics is a plus.
• Proactive attitude with a willingness to learn and adapt to new challenges.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

PT. Airbus Indonesia Nusantara

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Sales, Marketing & Commercial Contracts <JF-MC-VE>

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