Business Data Analyst

The Business Data Analyst will provides enterprise‑level analytical support across multiple portfolio programs. This role conducts business case analyses, supports project planning, performs business process reengineering (BPR), and analyzes IT performance metrics to inform leadership decisions. The candidate must be able to clearly present and defend findings and operate confidently within DOD EFM tools, ServiceNow workspaces, and other portfolio management systems.

Key Responsibilities

• Deliver matrixed analytical support across assigned portfolio programs.

• Conduct business case analyses and support project planning activities.

• Perform business process reengineering (BPR) to improve workflows and operational efficiency.

• Analyze IT performance metrics and develop data‑driven recommendations.

• Prepare, present, and defend analytical findings to leadership and stakeholders.

• Utilize MS Power BI and Agency‑specific portfolio tools for reporting and task management.

• Work within ServiceNow Workspaces (Program, Project, SPM, ITSM, RAVEN).

• Support Agile development activities within agency environments.

• Collaborate with cross‑functional teams to gather data and validate analysis.

Required Qualifications

• Seven (7) years of relevant analytical or portfolio support experience.

• Four (4) years supporting DOD/DLA EFM enterprise tools and capabilities.

• Two (2) years supporting DOD/DLA Agile development programs.

• Proficiency with:

  • MS Office Suite (Word, Excel, PowerPoint, Access)

  • Project management tools and methodologies

  • MS Power BI

  • DOD/DLA systems (TMT, PEO Task Tracker, EFM Portfolio tools)

  • SharePoint

  • ServiceNow Workspaces (Program, Project, SPM, ITSM, RAVEN)

• Must hold a relevant certification from a nationally recognized authority.

• Must possess a Moderate Risk, Confidential, Non‑Critical Sensitive, Tier 3/NACLC/ANACI clearance level

Preferred Qualifications

• Experience supporting DoD or DLA enterprise‑level programs.

• Strong analytical, critical thinking, and problem‑solving skills.

• Ability to communicate complex findings clearly to technical and non‑technical audiences.

• Experience developing dashboards or visualizations in Power BI.

• Demonstrated success working in a fast‑paced, matrixed environment.