Restaurant General Manager

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Lead a dynamic front of house team in our Italian trattoria Patatino. Bringing the energy to the floor, owning the vibe, and making sure every guest leaves already planning their next visit.
• Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions.
• Make it busy (and keep it busy), drive revenue and covers through smart, creative activations. Think brunch moments, neighbourhood pull, late-night energy and making the most of every seat, every service.
• Have a firm grip on the P&L and take ownership over the costs of the restaurant business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch.
• Know the numbers, keep a close eye on revenue, spend per head, and bookings using tools such as SevenRooms to understand our guests, bring them back and turn first-timers into regulars.
• Work hand in hand with the kitchen, you and our Exec Chef are a team. Together you’ll shape menus, flow and service that hit commercially and feel effortless to the guest.  
• Spot the opportunities, whether it’s a packed Friday night, a Tuesday lunch, or a new local partnership, you’ll know how to turn moments into revenue.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• A track record of leading large teams in restaurants, kitchens and bars; you’re a natural at inspiring trust and bringing others along on a journey.
• 2 plus years’ experience in a similar restaurant management role in a busy, bustling environment.
• Previous involvement in budgeting and forecasting, a strong understanding of the financial expectations of a successful restaurant and bar business.
• An ability to manage the budget on a daily, weekly and monthly basis. You will be expected to report results with a granular understanding of the ongoing trends of the business.
• Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.