Sales and Service Operations Analyst

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

The Sales and Service Operations Analyst will work cross-functionally across Sales, Service, Finance, and Business Systems to support and enhance the company’s sales operations infrastructure. This role is responsible not only for executing key processes such as sales compensation and analytics, but also for identifying opportunities to improve, automate, and scale those processes.

This individual will leverage data, systems, and analytical thinking to drive accuracy, efficiency, and insight across sales operations. The role offers the opportunity to contribute to process redesign, automation initiatives, and broader operational analysis, while developing deep expertise in sales compensation and the K–8 educational industry.

The impact you'll have: 

• Calculate and manage sales commissions and incentive-based compensation, including variance analysis, budgeting, and forecasting

• Own and continuously improve key processes related to sales compensation, including identifying inefficiencies and implementing scalable solutions

• Build, maintain, and enhance analytics and reporting to support decision-making across Sales and Service organizations

• Partner cross-functionally with Sales, Finance, and Business Systems to ensure accurate data flows and alignment across systems

• Support automation and process improvement initiatives, including leveraging tools such as Alteryx, SQL, and BI platforms

• Perform rigorous data validation to ensure accuracy and integrity of calculations, reports, and systems

• Provide insights and recommendations through analysis of sales performance, compensation outcomes, and operational trends

• Ensure compliance with company policies, procedures, and compensation plans

Who we're looking for: 

• Strong analytical and problem-solving skills with the ability to work with complex datasets and financial models

• Demonstrated ability to translate data into actionable insights and recommendations

• Advanced Excel skills; experience with SQL, Alteryx, or similar data/automation tools strongly preferred

• Experience with BI tools (e.g., Domo, Tableau, Power BI) and CRM systems (e.g., Salesforce) preferred

• High attention to detail with a strong track record of accuracy and data validation

• Ability to manage multiple priorities in a fast-paced, collaborative environment

• Strong communication skills with the ability to partner effectively across functions

• Continuous improvement mindset with interest in process optimization and automation

Required Education and Experience: 

• Bachelor’s Degree in Accounting, Finance, Business, Economics, or related field required

• 3–5 years of experience in sales operations, finance, commissions, or related analytical roles

• Experience working with sales compensation processes, financial analysis, or operational analytics preferred

Pay Range: This role’s range is $69,250-$118,250.

The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. This role is also eligible to participate in the company bonus plan. The Company recognizes that minimum wage varies by location and will ensure all compensation decisions comply with applicable state and local laws.

Benefits: Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401k plan and receive an employer match. Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits