Senior Cloud Database Administrator (IVR & Analytics Platform)

We are looking for a Senior Cloud Database Administrator to join the team for a large‑scale project. This role will be part of building and operating a mission‑critical IVR & Analytics platform that supports real‑time customer interaction flows and data‑driven decisioning at scale.

The Senior Cloud Database Administrator is responsible for the operation and reliability of cloud-based databases supporting both Real-time IVR / application workloads and analytics platforms (ETL pipelines, data warehouse, reporting). This role ensures high availability, performance, security, and recoverability of mission-critical databases in a large-scale, production environment, working closely with engineering, DevOps, and data teams.

Success in this role will be measured by maintaining stable, highly available production databases, delivering optimized performance for both transactional and analytics workloads, and ensuring fast incident resolution with clear root cause analysis.

Responsibilities:

• Administer Amazon Aurora MySQL (OLTP) and Amazon Redshift (OLAP) across the full lifecycle, including provisioning, configuration, patching, and upgrades.
• Ensure high availability, backup and recovery, and disaster resilience for production databases.
• Configure monitoring, alerts, logging, and proactive health checks for database platforms.
• Monitor and optimize performance for high‑throughput transactional workloads, ETL processes, and analytical queries.
• Provide production support for databases, including on‑call coverage, incident response, troubleshooting, and root cause analysis (RCA).
• Manage database security, including user roles, permissions, RBAC, and compliance with data security and audit requirements.
• Support data platforms used by application services, ETL pipelines, and reporting/BI tools, collaborating with engineering teams on schema and data design.
• Collaborate with DevOps teams on infrastructure changes and deployments, and automate operational tasks using scripting and IaC (Terraform / CloudFormation).

• 5+ years of experience as a Cloud DBA / Database Administrator 
• 2+ years of hands‑on experience with Amazon Aurora MySQL
• Hands‑on experience with Amazon Redshift
• Strong hands-on AWS experience with cloud databases
• Strong knowledge of high availability, backup & recovery 
• Strong knowledge of performance tuning, monitoring and alerting 
• Experience with Linux / Unix and shell scripting 
• Experience supporting high-volume, mission-critical systems 
• Hands‑on experience with IaC (Terraform or CloudFormation)
• Readiness to participate in on‑call support for production databases

Nice to Have:

• Experience in IVR / contact center environments 
• Familiarity with ETL pipelines and data warehousing 
• Experience with event-driven or analytics-heavy systems 

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.