Lead Agent - Transcon, Customer Service

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Coordinate and negotiate rates with our contracted vendors
• Ensure accurate and timely client and vendor billing
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationship with suppliers
• Meet compliance at all times
• Network communications, timely responses to emails and requests
• Work with team to meet KPI standards in accordance with Company procedures
• Assist in retention calls and complete customer reviews
• Ensure company credit procedures are followed and utilized effectively
• Participate to the transition of new business / update to existing business

 

 

• 1 years of industry specific qualification
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Fluent in English

 

Expeditors offers excellent benefits:

• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company