Caregiver Scheduling Team Lead

ABOUT ABBY CARE

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

THE ROLE

The schedule for this role may vary between 7:00 AM - 3:00 PM or 9:00 AM - 5:00 PM or 11:00 AM - 7:00 PM U.S. Mountain Time.

We are seeking a highly organized and people-focused Care Operations Scheduling Lead to oversee and optimize our scheduling operations. This role is critical in ensuring seamless coordination between clinical teams and caregivers, while leading and developing a team of scheduling associates.

The ideal candidate brings strong healthcare scheduling experience, leadership capability, and the ability to thrive in a fast-paced, operations-driven environment.

KEY RESPONSIBILITIES

• Lead, manage, and support a team of scheduling associates to ensure high performance and efficiency
• Oversee daily scheduling operations, ensuring accurate and timely coordination between clinical teams and caregivers
• Coordinate key workflows including SOC (Start of Care), recertifications, and ongoing scheduling needs
• Train, coach, and develop team members to improve performance and maintain quality standards
• Identify process gaps and implement improvements to enhance scheduling efficiency and accuracy
• Collaborate cross-functionally with clinical and operations teams to ensure seamless service delivery
• Monitor team performance, KPIs, and scheduling outcomes to drive operational excellence

THE REQUIREMENTS

• 5+ years of experience in healthcare, or 2+ years of leadership experience in healthcare scheduling
• Strong experience managing or leading teams in an operations or scheduling environment
• Proficiency in Google Sheets and/or Excel
• Background in healthcare, BPO, or technology-driven operations
• Excellent communication and coaching skills
• Strong English communication skills (verbal and written)
• Comfortable with:
• Internal team communication
• Cross-functional collaboration
• Written communication (email, documentation)
• Nice-to-have:
• Experience working with EMR/EHR systems
• Clinical background or exposure to healthcare delivery environments
• Prior experience in healthcare operations is a strong advantage

WHAT SUCCESS LOOKS LIKE

• Efficient and error-free scheduling operations
• High-performing, well-trained scheduling team
• Strong coordination between caregivers and clinical teams
• Continuous process improvements and operational scalability

OUR VALUES

• Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
• Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
• Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
• Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
• Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

BENEFITS

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
• Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Set Up for Success. We provide a company-issued laptop to support you in your role.
• Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.