Inbound Customer Service Representative

CUSTOMER SERVICE

Professionally answers incoming calls from customers and field personnel.

Identifies and evaluates customers’ needs and routes calls appropriately.

Builds and maintains customer relationships through consistent and timely communication.

Provides accurate, complete, and reliable information using appropriate methods and tools.

Handles customer complaints and offers practical solutions and alternatives in a timely manner.

ATTENTION TO DETAILS

All customer communications and statuses are documented accurately and completely.

Follows up and provides status updates on outstanding email and voicemail items.

Provides invoices to customers as required or upon request.

Coordinates deliveries when a customer is out of product.

Coordinates with field sales regarding customer needs, payment commitments, and related matters.

Identifies field process issues that may delay payment and reports these occurrences to management.

TEAM ORIENTED

Support the Collections team by

Communicating account balances to customers and field personnel

Preparing independent account summaries

Collaborating with other departments and colleagues to maintain strong working relationships

Ensure that independent customers comply with established credit and payment terms; place accounts on service hold when necessary and restore terms once accounts are current.

Uphold all policies and standards to promote optimal business performance and best practices.

Excellent communication skills, including strong writing and telephone abilities

2+ years of customer service experience

2+ years of experience in accounts receivable, credit, and collections

Ability to understand written instructions, including policy and procedure manuals, correspondence, and financial documents

Experience with direct store delivery, route accounting, or call centers is a plus

Ability to work in a fast-paced environment and adapt to change

Strong problem-solving skills

Proficient with computers, including Microsoft Excel and Word

Self-directed and able to work with minimal supervision

Dependable, reliable, and trustworthy

Friendly and professional; able to explain and educate customers in a helpful way, including the ability to write and organize formal correspondence

Eager to learn and become a subject matter expert whom others rely on

Able to handle confidential information appropriately

Detail-oriented; able to accurately process and record information while ensuring data integrity

Strong time management skills, with the ability to prioritize and handle multiple tasks simultaneously

The base hourly range for this position is $20- $24/hr + cash incentive. Actual salary offer may vary based on work experience. The base pay range is subject to change and may be modified in the future.

Our current Benefits include

Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement

(Benefits listed may vary depending on the nature of your employment and/or work location)