Genesys Developer

TypeContract Role: Genesys Developer Location: Weehawken NJ (Day 1 onsite, Hybrid Model) Start: Nov 2022 Roles and responsibilities: Years of working in a Contact Center environment Perform IVR configuration and other relevant configuration in the Genesys Contact Center platform in Private/Public cloud (AWS) Participate and assist in the development of operational policies, standards and procedures for contact center services Support BA to translate business requirements and features into technical solutions for deployment Perform basic IVR and Call-Center-as-a-Service (CcaaS) testing and support in functional and integration testing Be responsible for configuring, maintaining, and troubleshooting Genesys platform for IVR, routing, Co-browsing, Virtual hold, Screen pops. Integrate Genesys with other enterprise applications, third party systems via APIs Assist the Operations and Support team with the telecommunications and IP telephony infrastructure support Closely communicate with customers and various team members, stakeholders during project delivery